Paper.id: Improving cash flow for local SMEs on a secure cloud platform using Vertex AI for invoice processing

Paper.id was founded in 2017 to help small and medium enterprises (SMEs) in Indonesia digitize their invoicing and payment systems so they can better manage cash flow. The company operates as a B2B SaaS invoicing and payments platform, supporting document tracking and matching, automatic payment reconciliation, and supply chain financing workflows. Paper.id runs its platform on Google Cloud and is exploring Vertex AI to read and process invoices, receipts, purchase orders, agreements, and financial statements to reduce manual document handling.

Organization
Paper.id
Industry
Finance
Location
Indonesia
Published
May 2026

Reported outcomes

3x

market growthRevenue & growth

100%uptime17 hours to 1.5 hoursregression test time28 days to 11 dayslead time0.9 scoreapdex score

Strategic outcomes

Market & geographic expansionAccelerated market growthSpeed & agilityReduced regression testing timeSpeed & agilityImproved development lead time

Catalog median for revenue & growth deployments: +33% across 147 reported metrics. Compare benchmarks →

Primary read

Use case focus

Showing 3 of 4

  • 1Document processing
  • 2Invoice automation
  • 3Workflow automation
  • Digitize and automate document-heavy workflows for invoices, receipts, purchase orders, agreements, and financial statements.
  • Reduce manual effort in accounts payable, accounts receivable, and cash-flow management.
  • Meet security, uptime, and regulatory compliance requirements for a financial platform.
  • Scale infrastructure to handle high traffic and millions of invoices.
  • Paper.id hosts its payment and document platform on Google Cloud.
  • The company uses Google Kubernetes Engine for scalable service hosting, monitoring, and scaling.
  • It uses Google Cloud Storage for document storage and its data lake.
  • Paper.id has been piloting Vertex AI and looking to embed it into workflows for reading and processing financial documents.
  • Cloud Ace provides managed services, implementation support, operational design, and post-implementation maintenance.
  • Reported 99.99% uptime with alerts set up on Operations Suite.
  • Reduced regression test time from 17 hours to 1.5 hours.
  • Improved lead time from 28 days to 11 days.
  • Achieved an Apdex score of 0.93 with a minimal error rate of 0.6%.
  • Paper.id states Vertex AI accelerated market growth by 3x.
Architecture

Paper.id runs its platform on Google Cloud using Google Kubernetes Engine, Google Cloud Storage, and Operations Suite. The company is piloting Vertex AI to embed document processing into invoicing workflows.

Implementation partners1
Sources & evidence1
Groundedness: 5/5Type: Customer StoryPublished: May 30, 2026Publisher: Google CloudEvidence: PrimaryConfidence: High

AI-generated summary. Verify important details with the linked sources before relying on this case.

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