What challenges did Sedgwick face before AI implementation?

Speed up and automate insurance claims documentation and summarization. Reduce administrative burden for claims professionals. Improve customer outcomes and internal productivity.

What was the impact of the AI solution?

Faster claims document handling. Reduced administrative burden. Improved ROI and customer satisfaction. Higher return on investment, decreased litigation, faster resolution and improved overall satisfaction.

Source

MicrosoftEvidence: Low40/100

Sedgwick Sidekick: Claims Automation with Microsoft Azure OpenAI

Use case typeClaims automationUpdated Apr 26, 2023

Sedgwick launched Sidekick, an internal tool using Microsoft OpenAI tools and services in its secure Azure environment to help claims professionals. The application automates claims document summarization, classification, and information extraction and is expected to expand into claim summaries, risk factor detection, and trend analysis.

Organization: Sedgwick
Industry: Insurance
Location: United States
Published: April 2023

Reported outcomes

Strategic outcomes

Speed & agilityFaster claims document handlingEmployee experienceReduced administrative burdenCustomer experience & trustImproved customer satisfactionInnovation & cultureExpanded AI-enabled claims capabilities

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Sedgwick
Provider: Microsoft
Maturity: Unknown
Linked source: Sedgwick

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 3 of 3

1Claims automation
2Document processing automation
3Case management

Speed up and automate insurance claims documentation and summarization.
Reduce administrative burden for claims professionals.
Improve customer outcomes and internal productivity.

Integrated GPT-4 into Sedgwick's secure Azure environment.
Used the tool to scan PDFs, produce automated content summaries, and extract key data for claim files.
Planned future iterations for entire claim summaries, risk factor identification, and emerging trend analysis.

Technologies

Azure OpenAI GPT-4 Azure

Faster claims document handling.
Reduced administrative burden.
Improved ROI and customer satisfaction.
Higher return on investment, decreased litigation, faster resolution and improved overall satisfaction.

Architecture

Sedgwick integrated GPT-4 through Microsoft OpenAI tools and services inside its secure Azure environment to automate claims document summarization, data classification, and analysis within existing claims platforms.

Sources & evidence1

Evidence: Low40/100Evidence strength