Normalized claim
Languages supported: 140 languages increase
With Azure Speech Services for speech-to-text and text-to-speech, Agora achieved accurate real-time translation in over 140 languages, greatly enhancing cross-border communication.
MicrosoftEvidence: Medium50/100
Agora: Azure OpenAI in Foundry Tools for real-time multilingual experiences
Use case typeCustomer service agentUpdated Jun 14, 2026
Agora, a global leader in real-time audio and video communication technology, used Microsoft Azure AI and cloud services to support international expansion and real-time multilingual communication. The company combined Azure OpenAI in Foundry Tools, Azure Speech in Foundry Tools, and GitHub Copilot to improve low-latency translation, customer interaction experiences, and product iteration.
- Organization
- Agora
- Industry
- Tech & Comms
- Location
- China
- Published
- June 2026
Reported outcomes
200 countries and regions
countries and regions servedAdoption & scale
140 languageslanguages supported
Strategic outcomes
Market & geographic expansionExpanded global service coverageSpeed & agilityShorter product iteration cyclesInnovation & cultureReached GAAP profitability
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Countries and regions served: 200 countries and regions increase
The global cloud infrastructure and network optimization provided by Microsoft reduced end-to-end latency to milliseconds, ensuring stable and smooth real-time interaction for users worldwide.
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Agora
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- Microsoft Customer Stories
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 2 of 2
- 1Customer service agent
- 2Planning automation
- International expansion required compliant, secure real-time translation across many countries and regions.
- Agora needed low-latency multilingual interaction and faster AI-enabled product iteration without costly in-house model development.
- Built a secure real-time audio and video communication network on Microsoft Azure.
- Integrated Azure Speech in Foundry Tools for speech-to-text and text-to-speech translation, Azure OpenAI in Foundry Tools for multimodal customer interaction, and GitHub Copilot across the software development lifecycle.
- Delivered real-time translation in over 140 languages with low latency.
- Expanded service coverage from 80 to over 200 countries and regions, improved end-to-end latency to milliseconds, and recorded GAAP profitability in 2024.
Architecture
Agora built a global real-time communication network on Microsoft Azure. Azure Speech in Foundry Tools provided real-time speech translation, Azure OpenAI in Foundry Tools enhanced multimodal customer interaction experiences, and GitHub Copilot accelerated development. The Azure global cloud infrastructure underpinned secure storage, compliance, stability, and low-latency delivery across regions.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Jun 14, 2026Publisher: MicrosoftEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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