Bricks and Agent streamlines property maintenance processes across Australia

Bricks and Agent, a proptech innovator based in Australia, faced the challenge of highly manual and complex property maintenance processes exacerbated by high staff turnover, particularly during the COVID-19 pandemic when more than 30% of property managers exited the industry. Leveraging the downturn, the company re-architected its platform to focus on simplicity and scalability. By harnessing Microsoft Azure's managed cloud services and advanced AI/machine learning capabilities, they automated core workflows, improving scalability and ease of use for clients of varying experience levels. Bricks and Agent seamlessly integrated with leading property management software providers, established a vast online trades marketplace, and rapidly scaled its operations across Australia, New Zealand, and the UK. The transformation delivered significant results, including 185% revenue growth in FY22, a user base exceeding 1.3 million, and processing tens of thousands of maintenance requests weekly for clients like LJ Hooker, Meriton, and JLL. Their approach earned industry recognition as the Most Innovative Scale-Up in Property and Facilities Management at the Proptech Association Australia Awards. The company continuously updates its offerings by leveraging Microsoft’s latest technology releases.