What challenges did Pocketalk Co. face before AI implementation?

Entering Mainland China required VPN access to Alibaba Cloud services, which slowed response times and risked service-level drops. Pocketalk needed reliable low-latency connectivity for a real-time translation and interpretation service.

What was the impact of the AI solution?

Pocketalk maintained the same communication quality during connection tests as in Japan. The company launched services in China without using a VPN. The deployment improved reliability and latency for users in Mainland China.

Source

AlibabaProductionEvidence: Medium55/100

Pocketalk: Using EIP BGP Pro to expand AI interpretation services in China without VPN

Use case typeMultilingual communicationUpdated 1 day ago

Pocketalk Co. develops AI interpretation devices and software that help people communicate across language barriers. To expand Pocketalk services in Mainland China, the company needed to avoid VPN-dependent access to Alibaba Cloud resources in the China region so it could reduce latency and maintain communication quality. Pocketalk used Alibaba Cloud infrastructure including EIP BGP Pro, ECS, VPC, Server Load Balancer, and NAT Gateway to support its service launch in China.

Organization: Pocketalk Co.
Industry: Tech & Comms
Location: Japan
Published: July 2026

Reported outcomes

Strategic outcomes

Market & geographic expansionExpanded services into China without VPNCustomer experience & trustMaintained communication quality for translation service users

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Pocketalk Co.
Provider: Alibaba
Maturity: Production
Linked source: Alibaba Cloud Customers

Pocketalk deployed EIP BGP Pro in the China (Hong Kong) region to maintain communication quality and connect to China without using a VPN

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

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1Multilingual communication

Entering Mainland China required VPN access to Alibaba Cloud services, which slowed response times and risked service-level drops.
Pocketalk needed reliable low-latency connectivity for a real-time translation and interpretation service.

Pocketalk deployed EIP BGP Pro in the China (Hong Kong) region to maintain communication quality and connect to China without using a VPN.
The company also used Elastic Compute Service, Virtual Private Cloud, Server Load Balancer, and NAT Gateway as part of the system infrastructure for Pocketalk S.
Alibaba Cloud's China (Hong Kong) region enabled the service to operate with the required network performance for the China rollout.

Technologies

Alibaba Cloud Elastic IP Address (EIP BGP Pro)Elastic Compute Service (ECS)Virtual Private Cloud (VPC)Server Load Balancer (SLB)NAT Gateway

Pocketalk maintained the same communication quality during connection tests as in Japan.
The company launched services in China without using a VPN.
The deployment improved reliability and latency for users in Mainland China.

Sources & evidence1

Evidence: Medium55/100Evidence strength