Rank#2,805of 3,449
MicrosoftScaled productionEvidence: Medium55/100

Clifford Chance Innovates Legal Practice with Microsoft Copilot and Azure OpenAI

Use case typeLegal workflow automationUpdated Feb 28, 2024

Global law firm Clifford Chance is taking its digital transformation journey to the next level. As one of the first organisations globally, to deploy both Copilot for Microsoft 365 and Viva Suite at scale across its entire workforce. The firm’s private and secured AI tool, Clifford Chance Assist, was developed on Microsoft’s Azure OpenAI platform and rolled out after extensive trials with over 1800 users across operations and practice areas. The rollout is governed by a global AI Principles & Policy framework that requires client consent where appropriate and lawyer validation of AI outputs.

Organization
Clifford Chance
Industry
Legal
Location
United Kingdom
Published
February 2024

Reported outcomes

Strategic outcomes

Employee experienceAutomated routine legal and business tasksCustomer experience & trustImproved client satisfaction and delivery
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
Customer
Clifford Chance
Provider
Microsoft
Maturity
Scaled Production

As one of the first organisations globally, to deploy both Copilot for Microsoft 365 and Viva Suite at scale across its entire workforce

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

  • 1Legal workflow automation
  • 2Employee productivity
  • 3Collaboration assistants
  • Automate routine legal and business operations tasks
  • Improve productivity and accelerate client delivery
  • Enable secure firm-wide AI adoption
  • Deployed Copilot for Microsoft 365 and Viva Suite at scale
  • Built a private AI tool, Clifford Chance Assist, on Azure OpenAI
  • Used trials with over 1800 users to validate use cases and guide rollout
Technologies
Copilot for Microsoft 365Viva SuiteAzure OpenAI
  • Greater productivity
  • Faster turnaround
  • Increased client satisfaction
  • Improved accessibility for global teams
  • Automation of routine tasks
Architecture

Clifford Chance built a private and secured AI tool, Clifford Chance Assist, on Azure OpenAI, then rolled out Copilot for Microsoft 365 and Viva Suite at scale across its workforce following extensive user trials.

Sources & evidence1
Evidence: Medium55/100Evidence strength
  • Customer explicitly identified
  • Deployment status explicitly supported
  • Primary source available
  • Technical implementation details available
Type: Customer StoryPublished: Feb 28, 2024Publisher: Microsoft UKEvidence: VendorConfidence: High
Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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Market context
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AI patterns
Copilot
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