What was the impact of the AI solution?

Streamlined workflows resulting in fewer steps and less human involvement. Significant time savings for healthcare staff. Improved compliance and data security management. Enabled new levels of automation including semi-autonomous AI agents with human oversight.

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Source

MicrosoftExpanded

Cognizant AI Agentic Automation in Healthcare

Use case typeAutomotive operations automationUpdated Jun 13, 2026

Cognizant developed AI-enabled desk-level procedure assistants and care management AI agents that support or automate administrative and care-preparation tasks in healthcare settings. The AI agents can retrieve procedural information, check provider notes, guide human agents, and proactively execute workflow tasks such as updating provider records. Care management AI summarizes patient data to reduce preparation time before check-ins.

Organization: Cognizant
Industry: Healthcare
Location: United States
Published: May 2025

Reported outcomes

Strategic outcomes

Speed & agilityStreamlined healthcare administrative workflowsRisk & complianceImproved compliance and data security managementNew product / capabilityEnabled semi-autonomous AI agentsNew product / capabilityAutomated care-preparation summarization

Primary read

Use case focus

Showing 2 of 2

1AI Automation
2Agentic AI

Automating complex and nuanced healthcare administrative tasks such as records maintenance and payment coordination while ensuring compliance with regulations and data privacy.

Cognizant developed AI-enabled desk-level procedure assistants that first augment human agents by automating actions such as retrieving procedural information or checking provider notes.
The AI agent can then take the lead in workflows by executing tasks like routing provider record change requests, validating and updating records, with human oversight.
Care management AI summarizes patient data from multiple sources to reduce prep time before patient check-ins, allowing care managers to interact with the summarized data.

Technologies

Microsoft AI Agentic AI

Streamlined workflows resulting in fewer steps and less human involvement.
Significant time savings for healthcare staff.
Improved compliance and data security management.
Enabled new levels of automation including semi-autonomous AI agents with human oversight.

Architecture

AI-enabled desk-level procedure assistants and care management AI agents automate complex healthcare administrative tasks. The procedure assistant can act in augmentation mode or take lead roles with human oversight. Care management AI retrieves and summarizes patient data for efficient care preparation.

Sources & evidence1

ExpandedExpanded

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