What challenges did Cognizant face before AI implementation?

Automating complex and nuanced healthcare administrative tasks such as records maintenance and payment coordination while ensuring compliance with regulations and data privacy.

Source

MicrosoftExpandedEvidence: Low25/100

Cognizant AI Agentic Automation in Healthcare

Use case typeAutomotive operations automationUpdated Jun 13, 2026

Cognizant developed AI-enabled desk-level procedure assistants and care management AI agents that support or automate administrative and care-preparation tasks in healthcare settings. The AI agents can retrieve procedural information, check provider notes, guide human agents, and proactively execute workflow tasks such as updating provider records. Care management AI summarizes patient data to reduce preparation time before check-ins.

Organization: Cognizant
Industry: Healthcare
Location: United States
Published: May 2025

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Cognizant
Provider: Microsoft
Maturity: Unknown
Linked source: Cognizant

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 2 of 2

1AI Automation
2Agentic AI

Cognizant developed AI-enabled desk-level procedure assistants that first augment human agents by automating actions such as retrieving procedural information or checking provider notes.
The AI agent can then take the lead in workflows by executing tasks like routing provider record change requests, validating and updating records, with human oversight.
Care management AI summarizes patient data from multiple sources to reduce prep time before patient check-ins, allowing care managers to interact with the summarized data.

Technologies

Microsoft AI Agentic AI

Significant time savings for healthcare staff.

Architecture

AI-enabled desk-level procedure assistants and care management AI agents automate complex healthcare administrative tasks. The procedure assistant can act in augmentation mode or take lead roles with human oversight. Care management AI retrieves and summarizes patient data for efficient care preparation.

Sources & evidence1

Evidence: Low25/100Evidence strength