What challenges did Commerzbank face before AI implementation?

Maintain and replace legacy landscapes in a highly regulated banking environment. Improve loan processing and give customers more visibility into financial data. Build cloud expertise and support a broader migration to cloud-native services.

What was the impact of the AI solution?

Migrated 135 Oracle databases for 35 applications in less than nine months. Speeds up launch of new banking applications through CI/CD. Gives customers more visibility into financial data and accelerates loan processing. Plans to migrate 85% of decentralized apps to the cloud by 2024.

Source

GCPExpanded

Commerzbank: Driving customer-centric banking experiences with Google Cloud

Use case typeDigital bankingUpdated Jun 13, 2026

Commerzbank is a leading German bank modernizing legacy infrastructure with Google Cloud and using data analytics and machine learning tools to provide customer-centric banking experiences. The bank migrated Oracle databases to Google Cloud Bare Metal Solution, built a digital account analysis tool, and is developing conversational applications for remote advisory centers.

Organization: Commerzbank
Industry: Finance
Location: Germany
Published: March 2021

Reported outcomes

135 databases

quantified impactOther quantified impact

35 applicationsquantified impact

Strategic outcomes

Customer experience & trustImproved customer visibility into financial dataSpeed & agilityAccelerated loan processingNew product / capabilityBuilt digital account analysis toolNew product / capabilityDeveloped conversational customer service applications

Primary read

Use case focus

Showing 3 of 5

1Cloud migration
2Data analytics
3Machine learning

Maintain and replace legacy landscapes in a highly regulated banking environment.
Improve loan processing and give customers more visibility into financial data.
Build cloud expertise and support a broader migration to cloud-native services.

Migrated 135 Oracle databases for 35 applications to Google Cloud Bare Metal Solution and Cloud SQL where possible.
Used Google Cloud data analytics and machine learning capabilities for the Digitale Kontoanalyse application.
Developed mobile push notifications and conversational applications for customer service workflows.

Technologies

Bare Metal Solution for Oracle Cloud SQL Google Cloud data analytics Machine learning

Migrated 135 Oracle databases for 35 applications in less than nine months.
Speeds up launch of new banking applications through CI/CD.
Gives customers more visibility into financial data and accelerates loan processing.
Plans to migrate 85% of decentralized apps to the cloud by 2024.

Architecture

Commerzbank migrated Oracle workloads to Google Cloud Bare Metal Solution and Cloud SQL, used Google Cloud analytics and machine learning capabilities for customer-facing account analysis, and is developing additional cloud-based customer service applications.

Sources & evidence1

ExpandedExpanded

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