Normalized claim
Business value from data and AI enablement: 100 million USD
created hundreds of millions of dollars in business value through data and AI enablement
TELUS built its generative AI platform Fuel iX on Google Cloud using BigQuery, Gemini Enterprise and an agentic AI-ready data foundation
Use case typeData platform modernizationUpdated 5 days ago
TELUS built its generative AI platform Fuel iX on Google Cloud to unify siloed data, increase trust in enterprise data, and support proactive problem-solving, customer support, and engineering productivity across the company.
- Organization
- TELUS
- Industry
- Tech & Comms
- Location
- Canada
- Published
- July 2026
Reported outcomes
+30%
shipping code speed improvementTime & speed
100 million USDbusiness value from data and AI enablement57,000 employeesteam members empowered13,000 solutionscustom AI solutions created50 million USDgen AI product benefits500,000 hourstime savings
Strategic outcomes
Cost efficiencyReduced duplicate data and improved cost efficiencyCustomer experience & trustImproved proactive customer supportCustomer experience & trustBuilt trust and enterprise-grade access controlsSpeed & agilityRefactored data pipelines and accelerated deliveryNew product / capabilityEnabled self-healing networks
Catalog median for time & speed deployments: +60% across 143 reported metrics. Compare benchmarks →
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Team members empowered: 57,000 employees
Empowering 57,000+ team members with safe and secure access to AI
Normalized claim
Custom AI solutions created: 13,000 solutions
enabling 13,000+ custom AI solutions created
Normalized claim
Gen AI product benefits: 50 million USD
47 large-scale gen AI products driving over $50 million in benefits to date
Normalized claim
Time savings: 500,000 hours decrease
Delivering 500,000+ hours in time savings
Normalized claim
Time saved per AI interaction: 40 minutes decrease
with 40 minutes saved per AI interaction
Normalized claim
Shipping code speed improvement: 30% increase
accelerating product development and shipping code 30% faster using AI
Normalized claim
Reduced call volumes savings: 10 million USD decrease
saving tens of millions of dollars in reduced call volumes
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- TELUS
- Provider
- GCP
- Maturity
- Production
- Linked source
- Google Cloud Customers
It deployed Gemini Enterprise for Customer Experience to help call center agents access customer data in natural language and identify issues proactively
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 2 of 2
- 1Data platform modernization
- 2Employee productivity
- TELUS had messy, siloed on-prem data and low trust across business units.
- The company needed better data access to scale AI adoption and proactive customer support.
- It wanted to support self-healing network initiatives and more efficient engineering workflows.
- TELUS built a unified data ecosystem on BigQuery and used BigQuery Analytics Hub and Knowledge Catalog to enable trusted data sharing and governance.
- It deployed Gemini Enterprise for Customer Experience to help call center agents access customer data in natural language and identify issues proactively.
- Fuel iX uses Gemini Enterprise Agent Platform as a multi-model foundation and integrates with Google Chat and Slack for employee access.
- TELUS reported hundreds of millions of dollars in business value from data and AI enablement.
- The platform enabled 13,000+ custom AI solutions and 47 large-scale gen AI products delivering over $50 million in benefits to date.
- The article says AI delivered 500,000+ hours in time savings, 40 minutes saved per AI interaction, and coding that shipped 30% faster.
Architecture
TELUS unified data on BigQuery, governed it with Knowledge Catalog, shared it with BigQuery Analytics Hub, and used Gemini Enterprise for Customer Experience plus Gemini Enterprise Agent Platform to power its Fuel iX generative AI platform and agentic workflows.
Sources & evidence1
Evidence: Medium65/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Jul 23, 2026Publisher: Google CloudEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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