Democratizing Knowledge with an Innovative Virtual Assistant Using AWS with Empolis
Updated Jun 13, 2026
Empolis developed a generative AI virtual assistant using Amazon Bedrock to improve access to product information and operational documents. The assistant supports customer support centers and frontline operators by providing chat-based query access to millions of documents. Integration with Empolis knowledge graph enhances information search and synthesis capabilities.
- Organization
- Empolis
- Industry
- Tech & Comms
- Location
- Germany
- Published
- April 2026
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Empolis, KUKA
- Provider
- AWS
- Maturity
- Production
- Linked source
- AWS Customer Case Study
Empolis developed a generative AI virtual assistant using Amazon Bedrock to improve access to product information and operational documents
Customer identity supportedSource describes one deploymentMaturity supported
- Build generative AI assistant leveraging Amazon Bedrock large language models.
- Integrate proprietary knowledge graph with AWS generative AI for information synthesis.
- Deploy chat-based virtual assistant to reduce time needed for finding critical information.
Technologies
Reduced time to access necessary information.
Sources & evidence1
Evidence: Medium55/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Technical implementation details available
Type: Customer StoryPublished: Apr 29, 2026Publisher: AWS Customer Case StudyEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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