What challenges did Duke Health face before AI implementation?

Rising need to leverage AI for clinical care and research innovation. Requirement for responsible, ethical AI governance and data stewardship. Complexity and cost in scaling digital transformation of healthcare. Administrative burden on healthcare staff.

What was the impact of the AI solution?

Established a model for responsible AI governance in healthcare. Accelerated digital transformation at Duke Health. Enhanced patient care and access to personalized education. Reduced provider workloads through AI-powered automation.

Source

MicrosoftExpanded

Duke Health Advances Patient Care with Responsible AI Partnership

Use case typePatient engagementUpdated Jun 13, 2026

Duke Health and Microsoft launched a five-year strategic collaboration to advance responsible and ethical use of generative AI in healthcare. Central to this partnership is the development of the Duke Health AI Innovation Lab and Center of Excellence. Through the secure Microsoft Azure cloud and Azure OpenAI Service, the program aims to reimagine clinical care, automate administrative processes, and accelerate medical research and education. The initiative emphasizes AI safety, reliability, and equitable access, serving as a model for responsible AI governance in health. The partnership provides staff with specialized AI training and promotes broader health equity by operationalizing responsible AI and sharing best practices across the US healthcare sector.

Organization: Duke Health
Industry: Healthcare
Location: United States
Published: August 2023

Reported outcomes

Strategic outcomes

Risk & complianceEstablished responsible AI governance modelSpeed & agilityAccelerated digital transformationCustomer experience & trustEnhanced patient care and educationCost efficiencyReduced provider administrative workload

Primary read

Use case focus

Showing 3 of 3

1AI Governance and Innovation Lab for Healthcare
2Automating Administrative Healthcare Tasks
3AI-Powered Personalized Patient Education

Rising need to leverage AI for clinical care and research innovation.
Requirement for responsible, ethical AI governance and data stewardship.
Complexity and cost in scaling digital transformation of healthcare.
Administrative burden on healthcare staff.

Created a strategic partnership between Duke Health and Microsoft to drive ethical, responsible AI adoption.
Developed AI Innovation Lab and Center of Excellence leveraging Azure OpenAI Service and Microsoft Cloud for Healthcare.
Equipped healthcare professionals with AI training and secure cloud infrastructure.
Streamlined clinical care and reduced administrative workloads using AI automation.

Technologies

Azure OpenAI Service Microsoft Cloud for Healthcare