Normalized claim
Quantified impact: 38%
The AI solutions are in use at 3,620 U.S. hospitals and health systems covering about 38% of the inpatient electronic health record market.
MicrosoftEvidence: Medium50/100
Epic Systems AI Agents for Healthcare Automation and Patient Engagement
Use case typePatient engagementUpdated Jun 13, 2026
Epic Systems partnered with Microsoft to develop new artificial intelligence models and AI agents to improve healthcare provider operations, increase patient engagement, and reduce administrative burdens for clinicians. The solution includes AI assistants such as Art for Clinicians, a clinical assistant; Emmie, a patient-facing chatbot in the MyChart portal; and Penny, a revenue management assistant supporting billing and insurance claims. Epic also developed generative medical event models called CoMET to help doctors use real-world evidence to improve patient treatment and care decisions.
- Organization
- Epic Systems
- Industry
- Healthcare
- Location
- United States
- Published
- May 2026
Reported outcomes
38%
quantified impactOther quantified impact
Strategic outcomes
New product / capabilityDeployed AI assistants for clinical and patient workflowsBetter decisions & insightEnabled evidence-based care decisionsCustomer experience & trustImproved patient engagement through digital conciergeScale & capacityWidely deployed across U.S. hospitals
Why do we believe this?Outcome claims, sources, and evidence checks
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Epic Systems
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- Healthcare IT News
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 4
- 1Clinical Workflow Automation
- 2Patient Engagement
- 3Revenue Cycle Management
- Improving healthcare provider operations efficiency.
- Enhancing patient engagement.
- Reducing administrative burdens and improving financial operations in healthcare practices.
- Deployment of AI assistants for pre-visit preparation, patient engagement, and revenue cycle management.
- Integration of Microsoft's Dragon ambient AI technology in Epic's AI Charting tool and AI agents that assist clinicians with clinical workflows and patient communication.
- Development of the CoMET models for predictive care using real-world patient data from Epic's Cosmos AI engine.
- The AI solutions are in use at 3,620 U.S. hospitals and health systems covering about 38% of the inpatient electronic health record market.
- Streamlined clinical workflows and improved patient engagement through digital concierge chatbot Emmie.
- More efficient revenue cycle management with AI assistant Penny supporting billing and insurance claims.
- Enabled doctors to make personalized and evidence-based care decisions using CoMET models.
Architecture
The architecture includes Microsoft's Dragon ambient AI technology integrated with Epic's electronic health record (EHR) platform, AI agents for various functions (clinical assistance, patient engagement, revenue cycle management), and generative medical event transformer models (CoMET) powered by Epic Cosmos AI engine with a dataset of longitudinal health records.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Independent source available
- Quantified outcome available
- Technical implementation details available
Type: News ArticlePublished: May 8, 2026Publisher: Healthcare IT NewsEvidence: SecondaryConfidence: Low
AI-generated summary. Verify important details with the linked sources before relying on this case.
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