Epic Systems AI Integration with Microsoft Azure OpenAI and Copilot in Healthcare
Epic Systems deeply integrates Microsoft Azure OpenAI Service and Copilot to transform healthcare workflows. AI-enabled solutions include Dragon Ambient AI for automatic clinical note drafting, Art clinician assistant using Azure OpenAI and Epic's Cosmos clinical data, patient-facing AI concierge Emmie for MyChart, and Penny revenue cycle AI copilot for billing automation. All AI models run securely within Azure's HIPAA-compliant environment, embedding generative AI natively into Epic's electronic health record (EHR) platform for seamless clinical and operational experience.
- Organization
- Epic Systems
- Industry
- Healthcare
- Location
- United States
- Published
- November 2025
Reported outcomes
Strategic outcomes
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Epic Systems
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- Optimum HIT
All AI models run securely within Azure's HIPAA-compliant environment, embedding generative AI natively into Epic's electronic health record (EHR) platform for seamless clinical and operational experience
Primary read
Use case focus
Showing 3 of 3
- 1Ambient clinical documentation
- 2Patient engagement AI
- 3Revenue cycle automation
- Clinicians face significant documentation burden leading to burnout and wasted time.
- Patient engagement requires enhancement with accessible and timely health communication.
- Revenue cycle processes are complex and labor-intensive, impacting billing accuracy and efficiency.
- Embedded Azure OpenAI models and Microsoft Copilot services within Epic's clinical workflows and patient portals.
- Developed AI agents: Dragon Ambient AI for voice-driven clinical note drafts, Art assistant for clinical data insights, Emmie digital concierge for patient support, and Penny copilot for billing automation.
- Utilized Azure's secure HIPAA-compliant cloud environment to ensure data privacy and seamless integration inside Epic applications without workflow disruption.
- Clinicians report significantly reduced documentation time and lower burnout risk through ambient note generation.
- Patients receive personalized 24/7 conversational support, improving care understanding and reducing unnecessary visits.
- Revenue cycle automation increases billing accuracy, speeds up reimbursement, and reduces administrative workload.
- Epic's AI copilots have become essential tools in healthcare delivery, improving clinical workflow efficiency and patient care quality.
Architecture
AI integrations include Dragon Ambient AI integrated into Epic's mobile apps (Haiku, Canto, Hyperdrive) for automatic clinical note drafts, Art AI agent using Azure OpenAI and Cosmos dataset for clinical insights, Emmie AI concierge in MyChart for patient interaction, and Penny copilot automating revenue cycle tasks within Epic.
Sources & evidence1
- Customer explicitly identified
- Deployment status explicitly supported
- Technical implementation details available
AI-generated summary. Verify important details with the linked sources before relying on this case.
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