What challenges did EXL face before AI implementation?

Enterprises struggled to seamlessly integrate AI across business workflows within hybrid IT environments. Scaling AI agent implementations in a modular and interoperable way remains a challenge for highly regulated sectors. Improving process automation, efficiency, and compliance for complex, mission-critical industry operations.

What was the impact of the AI solution?

Accelerated end-to-end process automation across core business functions. Improved business efficiency, scalability, and accuracy of mission-critical operations. Enhanced customer experience and ROI from AI investments. Enabled rapid innovation and AI adoption without major IT overhauls or vendor lock-in.

Source

Microsoft GCPExpandedEvidence: Low25/100

EXL reimagines enterprise workflows with agentic AI platform

Use case typeClaims automationUpdated Jun 13, 2026

EXL has launched EXLerate. AI, an agentic AI platform designed to orchestrate data, domain-specialized AI agents, and third-party AI across mission-critical operations in sectors such as insurance, healthcare, retail, utilities, and financial services. The platform integrates more than 10 industry-specific AI agents to automate and enhance processes including claims adjudication, commercial underwriting, payment processing, audit, energy billing, and more. EXLerate. AI is modular, open, and cloud-agnostic, ensuring compatibility with existing enterprise IT systems and seamless operation within hybrid cloud environments. It features proprietary large language models (LLMs) trained on domain-specific data for healthcare and finance. The implementation accelerates AI-driven efficiency, improves accuracy, customer experience, and scalability, and enables rapid innovation for enterprise clients. The platform supports integration with platforms from Microsoft Azure (as well as AWS, NVIDIA, Google, ServiceNow, and Salesforce), leveraging a strong data and domain foundation. Clients can orchestrate multiple AI agents, combining EXL-built, internal, and third-party agents, along with human expertise, to dynamically streamline enterprise processes.

Organization: EXL
Industry: Professional Services
Location: United States
Published: February 2025

Reported outcomes

Strategic outcomes

New product / capabilityLaunched an agentic AI orchestration platformNew product / capabilityAdded industry-specific AI agents for operationsSpeed & agilityAccelerated end-to-end process automationScale & capacityEnabled scalable enterprise AI operations

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: EXL
Provider: Microsoft, AWS, GCP
Maturity: Unknown
Linked source: EXL Newsroom

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 3 of 5

1Orchestrated AI Agent Platform for Industry Operations
2Automated Claims Adjudication with AI Agents
3Dynamic Underwriting and Payment Processing Automation

Enterprises struggled to seamlessly integrate AI across business workflows within hybrid IT environments.
Scaling AI agent implementations in a modular and interoperable way remains a challenge for highly regulated sectors.
Improving process automation, efficiency, and compliance for complex, mission-critical industry operations.

EXL built EXLerate.AI, an open, modular, domain-driven AI platform for orchestrating and integrating AI agents into enterprise operations.
The platform features over 10 prebuilt AI agents targeting industry-specific functions such as claims, underwriting, payments, audit, and billing.
EXLerate.AI uses proprietary domain-specific large language models (LLMs) and supports integration with Microsoft Azure and other leading cloud and technology platforms.
The architecture allows for the deployment, orchestration, and monitoring of multiple AI agents alongside human oversight.

Technologies

Microsoft Azure Microsoft AI

Accelerated end-to-end process automation across core business functions.
Improved business efficiency, scalability, and accuracy of mission-critical operations.
Enhanced customer experience and ROI from AI investments.
Enabled rapid innovation and AI adoption without major IT overhauls or vendor lock-in.

Architecture

EXLerate.AI operates as an agentic orchestration layer, deploying over 10 domain-specialized AI agents across insurance, healthcare, financial, and utility business processes. It integrates multiple LLMs, data models, and knowledge graphs into a modular architecture. The platform is cloud-agnostic, supporting integration with Microsoft Azure and other clouds, and allows for dynamic agent deployment, monitoring, and coordination, alongside human and digital inputs.

Sources & evidence1

Evidence: Low25/100Evidence strength