Normalized claim
Average online course completion time: 27% decrease
the average time IU students need to complete online courses has fallen by 27 percent
MicrosoftEvidence: Medium50/100
IU revolutionizes learning with AI-powered Syntea
Use case typeStudent support assistantUpdated May 3, 2025
Since October 2023, IU International University of Applied Sciences (IU) has used Syntea, an AI study buddy that supports students through interactive dialogue tailored to individual requirements and preferences. Built on Azure OpenAI Service, Syntea is integrated into IU's myCampus learning platform and Microsoft Teams to help students ask questions, prepare for exams, and study around the clock.
- Organization
- IU International University of Applied Sciences
- Industry
- Education
- Location
- Germany
- Published
- May 2025
Reported outcomes
−27%
average online course completion timeTime & speed
Strategic outcomes
Customer experience & trustHigh student satisfaction with the assistantSpeed & agility24/7 multilingual study supportEmployee experienceTutor-verified answers and feedback workflow
Why do we believe this?Outcome claims, sources, and evidence checks
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- IU International University of Applied Sciences
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- Microsoft Customer Stories
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 2 of 2
- 1Student support assistant
- 2Personalized learning
- Make studies as personalized as possible for a diverse online student body
- Provide scalable study assistance for students studying at different times and in different locations
- Built Syntea as a personalized study assistant using Azure OpenAI Service and generative language models
- Integrated the assistant into IU's myCampus learning platform and Microsoft Teams
- Added Q&A, exam preparation feedback, and tutor verification flows to help keep answers accurate
Technologies
- Syntea is available to students around the clock in multiple languages
- The assistant has led to a massive increase in the number of questions being asked
- As part of a scientific study, IU found that the average time students need to complete online courses fell by 27%
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: May 3, 2025Publisher: MicrosoftEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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