What challenges did Cognizant face before AI implementation?

Increase productivity and efficiency for healthcare payers and providers. Reduce hidden costs and improve patient outcomes while meeting compliance and security needs.

Source

MicrosoftScaled productionEvidence: Medium55/100

Cognizant and Microsoft Collaborate to Power Healthcare Administration with Generative AI

Use case typeHealthcare workflow automationUpdated Mar 6, 2024

Cognizant and Microsoft are collaborating to infuse generative AI into healthcare administration. The TriZetto Assistant on Facets will leverage Azure OpenAI Service and Semantic Kernel to provide access to generative AI within the TriZetto user interface. The solution complements human users by sourcing enterprise data, summarizing and enriching content, taking actions via TriZetto APIs, and enabling desktop automation to reduce manual workflow steps.

Organization: Cognizant
Industry: Healthcare
Location: United States
Published: March 2024

Planned next steps

The source says the organization aims to achieve: Increases productivity and efficiency in healthcare administration.
The article says the solution will help reduce hidden costs and enable better patient outcomes for millions of Americans.
It aims to increase productivity and efficiency, improve cost containment at scale, and reduce processing time.

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Cognizant
Provider: Microsoft
Maturity: Scaled Production
Linked source: Cognizant Investor Relations

It aims to increase productivity and efficiency, improve cost containment at scale, and reduce processing time

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

1Healthcare workflow automation
2Document processing automation
3Content generation

TriZetto Assistant on Facets uses Azure OpenAI Service and Semantic Kernel inside the TriZetto UI.
The assistant sources enterprise data, summarizes and enriches content, accesses application programming interfaces, and performs actions on behalf of users.
It also provides pre-built configuration templates, micro-automations, and desktop automation while preserving access controls and auditability.

Technologies

Azure OpenAI Semantic Kernel Microsoft Azure

Architecture

The TriZetto Assistant on Facets is embedded in the TriZetto user interface and leverages Azure OpenAI Service plus Semantic Kernel. It uses TriZetto APIs to source enterprise data, summarize and enrich content, take actions on behalf of the user, and enable desktop automation while preserving access controls, auditability, and user identity management.

Sources & evidence1

Evidence: Medium55/100Evidence strength