What challenges did Atomicwork face before AI implementation?

Companies faced rising operational costs and complexity in service delivery. Internal support and finance teams grappled with large volumes of requests and inefficiencies. Manual processing of supply chain documentation led to hidden losses and delays. Chatbots underperformed and failed to handle increasing conversational loads. Marketing and sales teams suffered from slow, fragmented access to data and insights. Compliance programs and onboarding processes consumed excessive resources in regulated industries.

What was the impact of the AI solution?

Atomicwork achieved 65% support deflection within 6 months and 75% faster response times. BDO Colombia’s agent cut operational workloads by 50% and automated 78% of internal processes. Dow projected millions in annual savings via automated invoice analysis. Eneco’s new agent managed 140% more customer conversations, automating 70% of cases. Fujitsu sales automation boosted productivity by 67%. Grupo Bimbo saved tens of millions of dollars annually by automating operational processes. Wells Fargo slashed internal support response from 10 minutes to 30 seconds for 4,000 branches.

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Source

MicrosoftExpanded

Global Enterprises Accelerate Productivity and Efficiency with AI Agents

Use case typeCustomer support automationUpdated Jun 13, 2026

This article explores how a range of leading companies are deploying Microsoft AI technologies—especially agentic AI and Copilot Studio—to drive transformation across industries. Atomicwork achieved a 65% deflection rate by automating digital workplace support while BDO Colombia halved operational workloads through a finance-specific Copilot agent. Dow automated global shipping invoice analysis with Copilot Studio agents, leading to millions in savings, and Eneco Belgium improved their customer chatbot’s conversation handling by 140%. Estée Lauder designed a marketing insight agent to make trend data instantly available, and Fujitsu deployed AI-driven sales automation with a 67% productivity boost. Grupo Bimbo adopted Power Platform to automate thousands of apps and processes, substantially reducing operational overhead. KPMG used AI for compliance automation, Virgin Money introduced a customer-facing digital agent, and Wells Fargo’s internal Teams agent cut response times dramatically. These real-world implementations showcase measurable improvements in efficiency, customer experience, and decision-making, all powered by Microsoft’s AI ecosystem.

Organization: Atomicwork
Industry: Professional Services
Location: United Kingdom
Published: April 2025

Reported outcomes

+140%

quantified impactOther quantified impact

−65%time−75%time−50%quantified impact−78%quantified impact+70%quantified impact

Strategic outcomes

Scale & capacityAutomated thousands of apps and processesCost efficiencyReduced operational workloads substantiallyCustomer experience & trustImproved customer conversation handlingSpeed & agilityDramatically faster support response

Primary read

Use case focus

Showing 3 of 8

1digital support agent
2finance automation agent
3supply chain document automation

Companies faced rising operational costs and complexity in service delivery.
Internal support and finance teams grappled with large volumes of requests and inefficiencies.
Manual processing of supply chain documentation led to hidden losses and delays.
Chatbots underperformed and failed to handle increasing conversational loads.
Marketing and sales teams suffered from slow, fragmented access to data and insights.
Compliance programs and onboarding processes consumed excessive resources in regulated industries.

Deployed Azure AI Foundry and Copilot Studio to build autonomous workplace and service agents.
Developed specialized Copilot agents centralizing payroll, finance, and HR operations (BDO Colombia) and automating shipping invoice checks (Dow).
Used Copilot Studio’s no-code platform to create new, more capable chatbots (Eneco) and consumer data agents (Estée Lauder).
Leveraged Azure OpenAI Service and Power Platform for 7,000+ apps and hundreds of digital agents (Grupo Bimbo).
Adopted agent-based compliance monitoring (KPMG), sales automation (Fujitsu), and digital customer service hosts (Virgin Money, Wells Fargo).

Technologies

Azure AI Azure AI Agent Service Azure AI Foundry Azure AI Search Azure OpenAI Service Copilot Copilot Studio Power Platform Power Apps Teams

Atomicwork achieved 65% support deflection within 6 months and 75% faster response times.
BDO Colombia’s agent cut operational workloads by 50% and automated 78% of internal processes.
Dow projected millions in annual savings via automated invoice analysis.
Eneco’s new agent managed 140% more customer conversations, automating 70% of cases.
Fujitsu sales automation boosted productivity by 67%.
Grupo Bimbo saved tens of millions of dollars annually by automating operational processes.
Wells Fargo slashed internal support response from 10 minutes to 30 seconds for 4,000 branches.

Architecture

Most cases detail agent creation using Copilot Studio or Azure AI Foundry. E.g., Atomicwork’s Atom agent integrates with Teams and enterprise tools, leveraging Azure AI for unified service delivery; Dow employs two Copilot Studio agents—one scanning shipping invoices and surfacing them on dashboards, another providing natural language interaction for further investigation. Grupo Bimbo’s deployment involved creating thousands of agents and apps on Power Platform after migrating to Azure. Wells Fargo uses a Teams-based agent—backed by large language models—to aggregate and retrieve internal procedure guidance for employees.

Implementation partners1

KPMG

Sources & evidence1

ExpandedExpanded

The same organization appears in newer AI deployment evidence.