Heavy Machinery Firm Doubles Output and Efficiency with AI-Driven Production Support

PwC helped a heavy machinery and power systems company facing surging demand to modernize operations using Microsoft AI technologies. The company partnered with PwC to implement Copilot for Microsoft 365 and Power Platform solutions, enabling the digital transformation of manufacturing and workforce processes. A key project was the deployment of a generative AI-based chatbot that delivers real-time support to factory technicians, improving operational efficiency and service quality. PwC provided responsible AI guidelines and developed strategies for secure, scalable rollout across multiple business areas. The transformation aimed to create connected, resilient, and modernized manufacturing environments able to handle market disruptions and workforce changes. The case highlights how cloud-based data, advanced automation, and enhanced analytics facilitated a new benchmark for throughput in the company. It serves as a blueprint for manufacturers exploring holistic process modernization with Microsoft ecosystem tools.