What challenges did Hitachi face before AI implementation?

Manufacturers struggled to derive actionable insights from large volumes of production and supply chain data. Outdated or fragmented legacy ERP platforms hindered visibility and risked business continuity. Implementations of new systems were often slow and disruptive. Lack of integrated analytics and automation limited the ability to predict and prevent operational challenges.

What was the impact of the AI solution?

Cut ERP implementation time, realizing value up to 50% faster. Improved operational visibility and insight-driven decision-making. Enabled predictive maintenance and risk anticipation. Enhanced process reliability and scalability.

Source

MicrosoftExpanded

Hitachi streamlines ERP and enables predictive AI in manufacturing operations

Use case typePredictive maintenanceUpdated Jun 13, 2026

Hitachi Solutions assists manufacturers in leveraging Microsoft Dynamics 365 ERP and advanced AI technologies to modernize operations and accelerate digital transformation. By replacing legacy ERP systems and integrating automation, predictive analytics, and AI, Hitachi helps businesses harness data across supply chains, production, sales, and finance. Their approach involves implementing Microsoft Dynamics 365 to provide greater visibility, insight, and control over operational processes. The inclusion of AI and automation enables demand forecasting, predictive maintenance, and more autonomous, data-driven decision-making. The program features a Dynamics 365 Essentials Accelerator for faster, less disruptive implementations and supports manufacturers post-go-live with ongoing managed services, training, and optimization. Hitachi offers change management and user enablement strategies to ensure adoption and long-term value. As a result, manufacturing organizations realize efficiency faster, increase operational agility, minimize disruption, and develop frameworks for ongoing digital innovation with Microsoft technologies.

Organization: Hitachi
Industry: Manufacturing
Location: United Kingdom
Published: July 2022

Reported outcomes

−50%

timeTime & speed

Strategic outcomes

New product / capabilityEnabled predictive maintenance and forecastingBetter decisions & insightImproved operational visibility and insightsRisk & complianceEnabled risk anticipationSpeed & agilityFaster, less disruptive ERP implementations

Catalog median for time & speed deployments: −60% across 727 reported metrics. Compare benchmarks →

Primary read

Use case focus

Showing 3 of 3

1Predictive maintenance in industrial manufacturing
2Accelerated ERP implementation with AI and analytics
3Integrated demand forecasting across supply chain

Manufacturers struggled to derive actionable insights from large volumes of production and supply chain data.
Outdated or fragmented legacy ERP platforms hindered visibility and risked business continuity.
Implementations of new systems were often slow and disruptive.
Lack of integrated analytics and automation limited the ability to predict and prevent operational challenges.

Deployed Microsoft Dynamics 365 ERP for integrated, modern operations.
Implemented AI, automation, and predictive analytics to enable demand forecasting and predictive maintenance.
Accelerated ERP rollouts via Dynamics 365 Essentials Accelerator to reduce time-to-value.
Provided ongoing managed services, change management, user support, and system optimization.

Technologies

Dynamics 365 AI Automation Analytics