ProductionEvidence: Medium55/100

Iberdrola on AWS: IT operations agents with Amazon Bedrock AgentCore (and renewable optimization)

Use case typeEnergy operations automationUpdated Jun 13, 2026

Iberdrola, a Spain-based multinational utility company, uses AWS to support sustainability and energy transition initiatives at global scale. The article says Iberdrola enhances IT operations in ServiceNow using Amazon Bedrock AgentCore and different agentic architectures to manage thousands of change requests and incident tickets more efficiently across departments. It also says Iberdrola uses AWS AI/ML and generative AI capabilities to optimize renewable energy production, lower energy consumption and cost, and accelerate energy solutions into production.

Organization
Iberdrola
Industry
Energy & Utilities
Location
Spain
Published
June 2026

Reported outcomes

Strategic outcomes

New product / capabilityAutomated IT operations ticket handlingSustainability & ESGOptimized renewable energy productionCost efficiencyLowered energy consumption and costSpeed & agilityAccelerated energy solutions into production
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
Customer
Iberdrola
Provider
AWS
Maturity
Production
Linked source
AWS Customer Story

AWS IoT and edge services are used in adjacent operational optimization efforts mentioned in the article

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

  • 1IT Operations Automation
  • 2Agentic AI
  • 3Renewable Energy Optimization
  • Streamline and manage thousands of change requests and incident tickets across departments.
  • Modernize AI-enabled IT operations in ServiceNow.
  • Optimize renewable energy operations to improve sustainability and cost.
  • Iberdrola adopted agentic AI architectures using Amazon Bedrock AgentCore to automate and enhance incident and change-request handling in ServiceNow.
  • The company also uses AWS AI/ML and generative AI capabilities to optimize renewable energy production and energy management workflows.
  • AWS IoT and edge services are used in adjacent operational optimization efforts mentioned in the article.
Technologies
Amazon Bedrock AgentCoreAWS IoTAWS edge servicesAWS generative AIAWS machine learning
  • Thousands of change requests and incident tickets are managed more efficiently.
  • The article reports improved productivity across departments.
  • Iberdrola says AWS helps lower energy consumption and cost and support sustainability goals.
  • The broader AWS partnership is described as helping accelerate energy solutions into production.
Architecture

The article describes agentic architectures for ServiceNow built around Amazon Bedrock AgentCore, alongside AWS AI/ML and generative AI usage for renewable energy optimization. It also references AWS IoT and edge services in related operational improvements.

Sources & evidence1
Evidence: Medium55/100Evidence strength
  • Customer explicitly identified
  • Deployment status explicitly supported
  • Primary source available
  • Technical implementation details available
Type: Customer StoryPublished: Jun 3, 2026Publisher: AWSEvidence: PrimaryConfidence: High
Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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Market context
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AI patterns
Agent
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