What challenges did IDIKA face before AI implementation?

Accessing health records and services was time-consuming, fragmented, and confusing for millions of Greek citizens. Patients had to navigate multiple portals, make calls, and decipher complex medical information.

What was the impact of the AI solution?

More than 1.5 million Greek citizens have adopted MyHealth. The app received high scores and positive reviews in Google Play and Apple’s App Store.

Source

Evidence: Medium50/100

IDIKA helps Greek citizens access healthcare with Oracle-powered MyHealth app

Use case typeCustomer service agentUpdated Jan 1, 2025

IDIKA, Greece’s government-owned national health IT organization, launched the MyHealth app as a secure, agent-powered one-stop health information hub. The app uses OCI Kubernetes Engine and microservices to retrieve the right patient data from trusted sources and generative AI with retrieval-augmented generation to deliver instant Greek responses for appointments, test results, vaccination history, reminders, prescriptions, and referrals.

Organization: IDIKA
Industry: Healthcare
Location: Greece
Published: January 2025

Reported outcomes

1,500,000 citizens

citizen adoptionAdoption & scale

Strategic outcomes

Other strategic outcomeCreated a one-stop health information hubSpeed & agilityDelivered instant Greek answers in real timeCustomer experience & trustImproved security and privacy for sensitive health data

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Citizen adoption: 1,500,000 citizens increase

Oracle Customer StoriesJan 1, 2025Customer storyExplicit claimMedium evidence strength

Since the app launched, more than 1.5 million Greek citizens have adopted MyHealth.

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: IDIKA
Provider: Oracle
Maturity: Unknown
Linked source: Oracle Customer Stories

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

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1Customer service agent

Accessing health records and services was time-consuming, fragmented, and confusing for millions of Greek citizens.
Patients had to navigate multiple portals, make calls, and decipher complex medical information.

IDIKA partnered with Oracle to launch the MyHealth app as a secure portal for citizens to manage health services from mobile devices.
The app uses Oracle Cloud Infrastructure (OCI) Kubernetes Engine and microservices to dynamically select and retrieve the right patient data from trusted data sources.
It uses dedicated AI clusters running the Cohere Command A model with retrieval-augmented generation to combine real-time health information with generative AI.
Oracle positioned the solution around enterprise-grade security, multilayer authentication, advanced AI infrastructure and models, and an extensible architecture for later expansion.

Technologies

Oracle Cloud Infrastructure (OCI) Kubernetes Engine Cohere Command A Retrieval-Augmented Generation Microservices

More than 1.5 million Greek citizens have adopted MyHealth.
The app received high scores and positive reviews in Google Play and Apple’s App Store.

Architecture

MyHealth is built on OCI Kubernetes Engine and microservices. It dynamically selects and retrieves patient data from trusted sources, then uses dedicated AI clusters running Cohere Command A with retrieval-augmented generation to generate Greek responses while preserving security, privacy, and predictable performance.

Sources & evidence1

Evidence: Medium50/100Evidence strength