What challenges did KONE face before AI implementation?

Accelerate development of AI-driven business solutions. Automate a multi-stage contract workflow while maintaining governance for citizen developers.

What was the impact of the AI solution?

The workflow processes over 54,000 contracts per year. Handling time dropped from 30 minutes to under 10 minutes per contract. KONE scaled to over 3,000 active makers building more than 32,000 apps. The company migrated over 90 automation solutions from other platforms. KONE plans to scale at least 50 applications in the next year and extend the contract solution globally.

Source

Microsoft

KONE: Copilot Studio agent and Power Platform AI automation for contract processing and makers

Use case typeWorkflow automationUpdated Jun 26, 2026

KONE, a leader in the elevator and escalator industry, uses Microsoft Power Platform to accelerate its digital transformation and the development of AI-driven business solutions. The company built an AI-driven contract workflow with SAP integration and a Copilot Studio agent to guide makers and generate prompts for Power Apps and Power Automate development.

Organization: KONE
Industry: Manufacturing
Location: Finland
Published: June 2026

Reported outcomes

−33%

handling time reductionTime & speed

54,000 contracts/yearcontracts processed per year−66.7%handling time per contract3,000 makersactive makers32,000 appsapplications on platform90 solutionsautomation solutions migrated

Strategic outcomes

Risk & complianceImproved accuracy and compliance in contract processingEmployee experienceEmpowered citizen developers to build their own solutionsScale & capacityExpanded automation and apps across multiple business units and regionsCost efficiencySimplified the development landscape with a unified platform

Catalog median for time & speed deployments: −60% across 727 reported metrics. Compare benchmarks →

Primary read

Use case focus

Showing 3 of 3

1Workflow automation
2Prompt optimization
3Developer productivity

Accelerate development of AI-driven business solutions.
Automate a multi-stage contract workflow while maintaining governance for citizen developers.

KONE uses Microsoft Power Platform with Power Apps, Power Automate, AI Builder, Copilot Studio, and Azure AI Foundry.
The AI-driven workflow extracts text, including handwritten text, from documents in SharePoint, validates the data against SAP records, flags deviations for approval in a Power Apps interface, and updates or creates contracts in SAP.
A Copilot Studio agent connected to SharePoint helps makers answer questions, generates prompts for Power Apps and Power Automate, identifies when IT support is required for custom connectors, and avoids duplicate solutions through the central app catalog.

Technologies

Microsoft Power Platform Power Apps Power Automate AI Builder Copilot Studio Microsoft Foundry SharePoint Teams Outlook SAP

The workflow processes over 54,000 contracts per year.
Handling time dropped from 30 minutes to under 10 minutes per contract.
KONE scaled to over 3,000 active makers building more than 32,000 apps.
The company migrated over 90 automation solutions from other platforms.
KONE plans to scale at least 50 applications in the next year and extend the contract solution globally.

Architecture

Power Platform provides a unified low-code environment for citizen developers and IT, with Power Apps and Power Automate used for workflow automation, AI Builder for document text extraction, Copilot Studio for an internal maker support agent, SharePoint for technical content retrieval, Azure AI Foundry for improving grounding and retrieval quality, and SAP integration for contract validation and updates.

Sources & evidence1

Groundedness: 5/5Type: Customer StoryPublished: Jun 26, 2026Publisher: MicrosoftEvidence: PrimaryConfidence: High

Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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Customer evidence