KPMG Australia transforms ESG compliance and client service with AI and Copilot
KPMG Australia addressed inefficiencies in manual ESG (Environmental, Social, Governance) compliance assessments by creating 'Comply AI.' Built with Microsoft Teams integration, Azure OpenAI Service, Copilot for Microsoft 365, and Azure AI Search, Comply AI automates the review and reporting of compliance documents. Subject matter experts (SMEs) upload documents, which are analyzed and compared against ESG standards using AI, producing detailed assessments in minutes. SMEs use Copilot to summarize reports, create client communications, and plan actions, greatly improving turnaround times and staff focus on higher-value work. The pilot has significantly improved efficiency and will be adopted more broadly within KPMG firms globally.
- Organization
- KPMG Australia
- Industry
- Professional Services
- Location
- Australia
- Published
- May 2024
Reported outcomes
Strategic outcomes
Primary read
Use case focus
Showing 3 of 3
- 1Automated ESG Compliance Assessment
- 2AI-Driven Compliance Document Analysis and Reporting
- 3Copilot-Powered Internal and Client Collaboration Workflows
- Manual ESG compliance assessments were slow and resource-intensive.
- Growing volume of compliance documents overwhelmed audit teams.
- Clients required faster, higher-quality ESG reporting.
- Efficient, scalable collaboration was needed for complex projects.
- Developed 'Comply AI' integrating Azure OpenAI Service and AI Search with Microsoft Teams.
- Enabled automatic document analysis and compliance checking against ESG standards.
- Leveraged Copilot to summarize reports, draft communications, and create action lists.
- Streamlined collaboration for SMEs, clients, and internal teams.
- Reduced ESG assessment time from hours to minutes.
- Freed staff for higher-value, complex tasks.
- Improved client service and satisfaction.
- Set a global best practice to be adopted by KPMG member firms.
Architecture
Comply AI leverages Azure OpenAI Service for document analysis, connected via Microsoft Teams. AI Search indexes ESG standards for comparison. Copilot automates report drafting, communications, and action planning. SMEs interact with the system using familiar Workflows in Teams for real-time collaboration.
Sources & evidence1
The case's original source is still reachable.
- Cited source last checked Jun 1, 2026 — ok (0/1 broken).
Measures whether this deployment's public evidence persists — not whether the system is still in production.
AI-generated summary. Verify important details with the linked sources before relying on this case.
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