What challenges did Kry face before AI implementation?

Healthcare systems face increased demand from aging populations and chronic diseases. Administrative burden for clinicians results in burnout and reduced quality patient interaction. Significant accessibility issues persist for patients in underserved areas, e.g., 43% of Kry's consultations in France occur where no doctor access exists. Rising costs and inefficiencies in traditional healthcare delivery models.

What was the impact of the AI solution?

20% increase in clinician productivity. Enabled an additional 10,000 patient appointments monthly. Reduced burnout among clinical staff by automating workflows. Improved access to care for Europe’s underserved populations.

Source

MicrosoftExpanded

Kry revolutionizes healthcare delivery using Azure OpenAI

Updated Jun 13, 2026

Kry, Europe's largest digital-first healthcare provider, partners with Microsoft Azure OpenAI Service to transform healthcare accessibility and efficiency. The collaboration addresses critical healthcare challenges, including understaffing and resource shortages. Using Azure OpenAI, Kry offers generative AI-powered solutions such as automated administrative processes, tailored patient care pathways, and innovative support for clinicians to combat burnout. Key outcomes include improved patient personalization, reduced bureaucracy, and increased clinician productivity, enabling over 10 million patient appointments in underserved regions across Europe.

Organization: Kry
Industry: Healthcare
Location: Sweden
Published: November 2023

Reported outcomes

+20%

productivityProductivity & throughput

Strategic outcomes

New product / capabilityAutomated clinical administration workflowsNew product / capabilityDeveloped AI-powered care pathwaysScale & capacityEnabled more patient appointmentsCustomer experience & trustImproved access to underserved populations

Catalog median for productivity & throughput deployments: +45% across 225 reported metrics. Compare benchmarks →

Primary read

Use case focus

Showing 2 of 2

1personalized care pathways
2administrative burden reduction

Healthcare systems face increased demand from aging populations and chronic diseases.
Administrative burden for clinicians results in burnout and reduced quality patient interaction.
Significant accessibility issues persist for patients in underserved areas, e.g., 43% of Kry's consultations in France occur where no doctor access exists.
Rising costs and inefficiencies in traditional healthcare delivery models.

Deployment of Azure OpenAI Service for generative AI solutions.
Automated transcription, referral letter pre-filling, and administrative task management.
Development of AI-powered care pathways for chronic conditions, mental health, and obesity care.
Integration of digital-first approaches alongside physical care, enabling scalable healthcare delivery.

Technologies

Azure OpenAI

20% increase in clinician productivity.
Enabled an additional 10,000 patient appointments monthly.
Reduced burnout among clinical staff by automating workflows.
Improved access to care for Europe’s underserved populations.

Architecture

Azure OpenAI Service processes unstructured clinical data such as notes, automates admin tasks (e.g., pre-filling referral forms), and matches patients to healthcare professionals efficiently to optimize the care pathway.

Sources & evidence2

ExpandedExpanded

The same organization appears in newer AI deployment evidence.