Microsoft Copilot in Healthcare: 8 AI Agent Use Cases at NHS Trusts
Use case typeCompliance automationUpdated Jun 13, 2026
Telefónica Tech hosted an Agentathon with NHS Trusts to explore advanced AI solutions in healthcare using Microsoft 365 Copilot and Copilot Studio. Healthcare professionals developed intelligent AI agents in one day to automate HR tasks, risk response, onboarding checklists, job description creation, SOP navigation, supervision note generation, and medicines supply guidance.
- Organization
- NHS
- Industry
- Healthcare
- Location
- United Kingdom
- Published
- April 2026
Reported outcomes
Strategic outcomes
Risk & complianceImproved governance and complianceEmployee experienceFreed staff time for patient careScale & capacityPotential for healthcare-wide scalingNew product / capabilityAutomated key healthcare workflows
Primary read
Use case focus
Showing 3 of 3
- 1AI Agents
- 2Automation
- 3Compliance
- Healthcare is complex with changing policies, critical compliance needs, and stretched staff.
- There was a need for AI solutions that go beyond chatbots to proactively automate processes and solve practical challenges in healthcare operations.
- Telefónica Tech organized an Agentathon event where NHS Trust teams designed, built, and tested AI agents in a single day using Microsoft 365 Copilot and Copilot Studio.
- The AI agents automate repetitive tasks, validate data, manage policies, create personalized workflows, and provide guidance within familiar Microsoft apps like Word, Excel, and Teams.
Technologies
- The AI agents reduced workload and improved governance and compliance in NHS Trusts.
- Staff efficiency and support improved significantly, freeing up valuable time for patient care.
- The practical use of AI agents demonstrated immediate value and potential for scaling across healthcare operations.
Implementation partners1
Sources & evidence1
Groundedness: 4/5
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