Novo Nordisk Scales to 2,500+ Use Cases with Secure Generative AI Using Amazon Bedrock
Novo Nordisk, a multinational pharmaceutical company based in Denmark, wanted to democratize employee innovation by enabling secure and compliant use of generative AI in nonregulated processes. They developed a self-service generative AI platform on AWS using Amazon Bedrock, DynamoDB, and AWS Lambda, enabling employees to build, customize, and share chatbots. The solution reduced innovation cycle time from months to days and lowered operational costs, resulting in over 25,000 employees creating chatbots for more than 2,500 use cases across various workflows.
- Organization
- Novo Nordisk
- Industry
- Pharma
- Location
- Denmark
- Published
- April 2026
Planned next steps
- The source says the pilot could deliver: Reduced innovation cycle time.
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Novo Nordisk
- Provider
- AWS
- Maturity
- Scaled Production
- Linked source
- AWS Customer Stories
The average operating cost per chatbot was about $10 per month, maintaining cost efficiency at scale
Primary read
Use case focus
Showing 2 of 2
- 1Generative AI Platform
- 2Employee Productivity Enhancement
- The company built a secure, scalable self-service generative AI platform on AWS leveraging Amazon Bedrock foundation models.
- They used serverless AWS services such as DynamoDB and AWS Lambda to manage chatbot operations with low base costs and high scalability.
- The platform allowed quick creation and deployment of chatbots, supporting diverse use cases like document drafting assistance and information retrieval.
- Validation and architectural design were performed with EY as an implementation partner to ensure security and compliance.
- The average operating cost per chatbot was about $10 per month, maintaining cost efficiency at scale.
- The platform fosters democratized innovation and improved work quality, helping employees focus on impactful tasks.
Architecture
The solution is a secure, scalable generative AI self-service platform on AWS using Amazon Bedrock foundation models, AWS Lambda for serverless compute, and DynamoDB for managed database. EY was a partner for architectural validation.
Sources & evidence1
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Technical implementation details available
AI-generated summary. Verify important details with the linked sources before relying on this case.
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