Normalized claim
Time: 90% decrease
Reduced client onboarding lead times by 90% at McKinsey & Company.
Last evidence check: Jul 22, 2026
Pets at Home boosted profit protection with autonomous AI agents
Use case typeLegal onboarding automationUpdated Jun 13, 2026
Pets at Home, McKinsey & Company, and Thomson Reuters have adopted Microsoft’s Copilot Studio and autonomous agents within Dynamics 365 to automate supply chain, sales, onboarding, and due diligence workflows. These AI agents handle supplier communications to avoid disruptions, sales qualification to accelerate lead processing, client onboarding to reduce cycle times, and legal due diligence to improve throughput—all leveraging secure integration with Microsoft 365 Graph, Dataverse, and Fabric. For Pets at Home, the profit protection team uses an autonomous agent to efficiently assemble cases for expert review, leading to significant annual cost savings. McKinsey’s onboarding agent reduced lead times by 90% and administrative efforts by 30%. Thomson Reuters cut legal due-diligence time by half, improving client offerings. Success depends on supplying quality data, but the agents have shown clear productivity and cost benefits for early adopters in retail, professional services, and legal sectors.
AI-generated summary. Generated from indexed evidence or computed site data. Underlying records pass applicable deterministic checks; verify important details with source links where available. How content is created.
- Organization
- Pets at Home
- Industry
- Retail
- Location
- United Kingdom
- Published
- October 2024
Reported outcomes
Time: −90%
Time & speed
Impact: −30%
Catalog median for time & speed deployments: −50% across 295 reported metrics. Compare benchmarks →
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Quantified impact: 30% decrease
Cut administrative effort by 30% for onboarding teams.
Last evidence check: Jul 22, 2026
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Pets at Home, McKinsey & Company, Thomson Reuters
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- Futurum Group
Deployed Microsoft Copilot Studio and Dynamics 365 autonomous agents for targeted functions
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 3 of 5
- 1profit protection automation
- 2supplier communications automation
- 3sales lead qualification
- Deployed Microsoft Copilot Studio and Dynamics 365 autonomous agents for targeted functions.
- Automated supplier performance tracking and communications for supply chain teams.
- Implemented Sales Qualification Agent for lead research and prioritization.
- Automated client onboarding using autonomous agents in professional services workflows.
- Designed legal industry agent for due-diligence acceleration.
Technologies
- Reduced client onboarding lead times by 90% at McKinsey & Company.
- Cut administrative effort by 30% for onboarding teams.
- Pets at Home saved millions annually via automated case assembly for profit protection.
Architecture
Agents leverage Microsoft 365 Graph, Dataverse, and Microsoft Fabric for secure, integrated data access. Each agent—Sales, Supplier Communications, Customer Intent, Knowledge Management—is configured and trained via Copilot Studio. Data flows securely from internal sources to agents, where AI processes automate and route tasks for human review or full automation according to business rules.
Sources & evidence7
Evidence: Medium45/100Evidence strength
- Customer explicitly identified
- Quantified outcome available
- Multiple corroborating sources available
- Recent evidence check available
- Last evidence check: Jul 22, 2026.
ExpandedExpanded
The same organization appears in newer AI deployment evidence.
- Same organization re-documented as recently as 2026.
- Cited source last checked Jun 12, 2026 — ok (0/7 broken).
Measures whether this deployment's public evidence persists — not whether the system is still in production.
Published: Oct 29, 2024Publisher: Futurum Group
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