Normalized claim
Contract workflow duration: 30-45 minutes decrease
A contract workflow fell from 30–45 minutes to about three.
MicrosoftEvidence: Medium50/100
Premera Blue Cross makes AI mainstream with Microsoft 365 Copilot and Copilot Studio
Use case typeWorkflow automationUpdated Jun 22, 2026
Premera Blue Cross paired Microsoft 365 Copilot and Copilot Studio with training and governance to shift from manual, time-consuming workflows to workflow-specific agents inside existing Microsoft 365 permissions. A cross-functional pod built agents in nine weeks, including clarity and acronym tools plus a contract exhibit agent using intelligent document processing and human verification. Premera has built 900 agents and reduced a contract workflow from 30 to 45 minutes to about three minutes.
- Organization
- Premera Blue Cross
- Industry
- Healthcare
- Location
- United States
- Published
- June 2026
Reported outcomes
30-45 minutes
contract workflow durationTime & speed
30-45%contract workflow duration reduction
Strategic outcomes
Scale & capacityBuilt a large internal agent programOther strategic outcomeFreed staff to focus on membersRisk & complianceEstablished governed, no-shadow-AI experimentationOther strategic outcomeCreated a repeatable self-service building model
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Contract workflow duration reduction: 30-45% decrease
A contract workflow fell from 30–45 minutes to about three.
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Premera Blue Cross
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- Microsoft customer story
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 2 of 2
- 1Workflow automation
- 2Employee productivity
- Manual workflows and growing backlogs constrained productivity.
- IT and engineering teams had limited capacity to modernize while meeting governance requirements in a regulated healthcare environment.
- Premera wanted to accelerate employee productivity and member impact without creating "shadow AI."
- Used Microsoft 365 Copilot and Copilot Studio through Microsoft Power Platform.
- Built workflow-specific agents with a cross-functional agile pod spanning product, platform, cybersecurity, and software development.
- Kept early agents inside existing Microsoft 365 permissions and added human-in-the-loop verification for document-based workflows.
- Established a Data, AI and Ethics Committee to set guidance, guardrails, and policies.
- Built 900 agents and counting.
- Reduced a contract workflow from 30-45 minutes to about three minutes.
- Freed staff time to focus on members and higher-value work.
- Created a repeatable, governed path for employees to build their own workflow agents.
Architecture
Premera used Microsoft 365 Copilot and Copilot Studio within Microsoft Power Platform to let cross-functional teams build workflow-specific agents inside existing Microsoft 365 permissions. The contract exhibit agent used intelligent document processing to read incoming documents, present extracted details for human verification, and route work to the appropriate queue. Governance was enforced through a Data, AI and Ethics Committee and human-in-the-loop review.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Jun 22, 2026Publisher: MicrosoftEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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