What challenges did Providence face before AI implementation?

Managing scheduling, workload, and asset allocation across a vast hospital network with an unscalable and inefficient system. The previous platform (Smartsheet) was inadequate for their scale and evolving needs. Handling peaks in virtual care visits starting in 2020 posed additional operational challenges.

Source

MicrosoftExpandedProductionEvidence: Low40/100

Providence Healthcare Uses Microsoft Power Platform to Automate Hospital Resource Management

Use case typeBusiness process automationUpdated Jun 13, 2026

Providence Healthcare operates a large network of 51 hospitals and over 1,000 clinics, facing challenges in managing scheduling, workload, and asset allocation with an unscalable system. They migrated from Smartsheet to Microsoft Power Platform including Power Apps, Power BI, Power Automate, and Microsoft 365 to build custom scheduling, asset management, tracking, and reporting applications. Advisicon helped map the requirements and leverage Office 365 and the Power Platform to optimize hospital room scheduling, nursing workload distribution, and asset allocation. The custom apps and automations were replicated across their entire hospital system spanning multiple states, significantly improving operational efficiency and reducing scheduling conflicts.

Organization: Providence
Industry: Healthcare
Location: United States
Published: February 2022

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Providence
Provider: Microsoft
Maturity: Production
Linked source: Advisicon

The custom apps and automations were replicated across their entire hospital system spanning multiple states, significantly improving operational efficiency and reducing scheduling conflicts

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 2 of 2

1Resource Management
2Scheduling Automation

Migrated to Microsoft Power Platform with custom apps built on Power Apps, Power BI, Power Automate, integrated with Microsoft 365 and Office 365.
Leveraged automation and data insights to optimize resource scheduling and workload distribution.
Partnered with Advisicon to design and implement scalable solutions and improved user interfaces for asset and workflow management.
Enabled staff empowerment to automate and extend workflows independently using Power Platform tools.

Technologies

Microsoft Power Platform Power Apps Power BI Power Automate Microsoft 365 Office 365

Improved operational efficiency and reduced scheduling conflicts.

Sources & evidence1

Evidence: Low40/100Evidence strength