What challenges did Providence face before AI implementation?

Managing scheduling, workload, and asset allocation across a vast hospital network with an unscalable and inefficient system. The previous platform (Smartsheet) was inadequate for their scale and evolving needs. Handling peaks in virtual care visits starting in 2020 posed additional operational challenges.

What was the impact of the AI solution?

Streamlined scheduling and resource management across 51 hospitals and over 1,000 clinics. Improved operational efficiency and reduced scheduling conflicts. Empowered staff to independently extend and automate workflows. Enabled seamless management during increased virtual care demand starting in 2020.

Source

MicrosoftExpanded

Providence Healthcare Uses Microsoft Power Platform to Automate Hospital Resource Management

Use case typeBusiness process automationUpdated Jun 13, 2026

Providence Healthcare operates a large network of 51 hospitals and over 1,000 clinics, facing challenges in managing scheduling, workload, and asset allocation with an unscalable system. They migrated from Smartsheet to Microsoft Power Platform including Power Apps, Power BI, Power Automate, and Microsoft 365 to build custom scheduling, asset management, tracking, and reporting applications. Advisicon helped map the requirements and leverage Office 365 and the Power Platform to optimize hospital room scheduling, nursing workload distribution, and asset allocation. The custom apps and automations were replicated across their entire hospital system spanning multiple states, significantly improving operational efficiency and reducing scheduling conflicts.

Organization: Providence
Industry: Healthcare
Location: United States
Published: February 2022

Reported outcomes

Strategic outcomes

Scale & capacityStreamlined resource management across hospital networkCost efficiencyImproved operational efficiencyEmployee experienceEmpowered staff to automate workflowsSpeed & agilityEnabled seamless virtual care management

Primary read

Use case focus

Showing 2 of 2

1Resource Management
2Scheduling Automation

Managing scheduling, workload, and asset allocation across a vast hospital network with an unscalable and inefficient system.
The previous platform (Smartsheet) was inadequate for their scale and evolving needs.
Handling peaks in virtual care visits starting in 2020 posed additional operational challenges.

Migrated to Microsoft Power Platform with custom apps built on Power Apps, Power BI, Power Automate, integrated with Microsoft 365 and Office 365.
Leveraged automation and data insights to optimize resource scheduling and workload distribution.
Partnered with Advisicon to design and implement scalable solutions and improved user interfaces for asset and workflow management.
Enabled staff empowerment to automate and extend workflows independently using Power Platform tools.

Technologies

Microsoft Power Platform Power Apps Power BI Power Automate Microsoft 365 Office 365

Streamlined scheduling and resource management across 51 hospitals and over 1,000 clinics.
Improved operational efficiency and reduced scheduling conflicts.
Empowered staff to independently extend and automate workflows.
Enabled seamless management during increased virtual care demand starting in 2020.

Implementation partners1

Advisicon

Sources & evidence1

ExpandedExpanded

The same organization appears in newer AI deployment evidence.