Normalized claim
Time: 1-2 days decrease
Time for meeting minute generation dropped from 1–2 days to 2–3 hours.
Last evidence check: Jun 1, 2026
Rajah & Tann streamlines legal operations and client service through workflow automation
Use case typeLegal workflow automationUpdated Jun 13, 2026
Rajah & Tann, a leading Singapore law firm, addressed the legal industry’s challenges of handling vast volumes of documentation and time-consuming administrative tasks by implementing Copilot for Microsoft 365. In partnership with Crayon, the firm ensured a secure and seamless deployment. The initiative involved technical and security readiness, user training, and tailored change management. With Copilot integrated into Microsoft Teams, lawyers now instantly generate meeting minutes and automate repetitive administrative work. The transformation sharply reduced turnaround time for documentation from days to hours, enabling lawyers to focus on high-value legal analysis and strategy. Crayon contributed expertise in licensing, infrastructure, and ongoing support to maximize the benefits and secure data. As a result, Rajah & Tann serves as a pioneering model for AI-driven legal operations across Asia, highlighting tangible efficiency gains, workflow transformation, and improved client responsiveness.
- Organization
- Rajah & Tann
- Industry
- Legal
- Location
- Singapore
- Published
- May 2025
Reported outcomes
1-2 days
timeTime & speed
1-2 hourstime
Strategic outcomes
Speed & agilityAutomated meeting minute generationEmployee experienceReclaimed time for legal workCost efficiencyImproved workflow efficiency and accuracyRisk & complianceSecure AI integration in regulated sector
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Time: 1-2 hours decrease
Time for meeting minute generation dropped from 1–2 days to 2–3 hours.
Last evidence check: Jun 1, 2026
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Rajah & Tann
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- microsoft.com
Successfully deployed secure, organization-wide AI integration in a highly regulated sector
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 3 of 4
- 1legal workflow automation
- 2meeting minutes automation
- 3document generation
- Lawyers had to produce and review 30–50 pages of documents daily, consuming significant billable hours.
- Manual creation of meeting minutes took 1–2 days per session.
- Handling ever-increasing data loads in a regulated environment posed efficiency and security challenges.
- Administrative tasks took time away from legal analysis and client-facing work.
- Partnered with Crayon to guide Copilot adoption and technical readiness.
- Upgraded to Microsoft enterprise agreement, integrating Copilot for Microsoft 365 across business units.
- Delivered technical, security, and user training tailored for the legal industry.
- Automated meeting minute generation and administrative workflows with Copilot in Microsoft Teams.
Technologies
- Time for meeting minute generation dropped from 1–2 days to 2–3 hours.
- Lawyers reclaimed time for core legal work and client service.
- Improved workflow efficiency and accuracy in documentation.
- Successfully deployed secure, organization-wide AI integration in a highly regulated sector.
Architecture
Copilot for Microsoft 365 was integrated organization-wide, embedded into Microsoft Teams and connected to the firm’s existing IT environment. Deployment included technical assessment, license migration, and tailored trainings. Change management ensured adoption. Security was customized for legal sector compliance, with Crayon providing implementation, infrastructure, and ongoing AI advisory support.
Sources & evidence2
Evidence: High85/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Quantified outcome available
- Technical implementation details available
- Multiple corroborating sources available
- Recent evidence check available
- Last evidence check: Jun 1, 2026.
Type: Customer StoryPublished: May 21, 2025Publisher: microsoft.comEvidence: PrimaryConfidence: High
Primary sourceSource 2 (unavailable)
AI-generated summary. Verify important details with the linked sources before relying on this case.
Explore related AI use cases
Customer evidence
Provider evidence
Browse the catalog
Was this useful?
Community
Comments
Loading comments...