Normalized claim
Hours saved annually: 7,500 hours decrease
"savings of 7,500-plus hours each year"
MicrosoftEvidence: Medium50/100
SOCAR Türkiye builds discipline-specific chatbot/agents with Copilot Studio + Azure OpenAI to automate finance, HR, legal, IT workflows
Use case typeAI agentsUpdated Jun 28, 2026
SOCAR Türkiye built a company chatbot, s.e.d.a.+, with Microsoft Copilot Studio and Microsoft Foundry to reduce repetitive manual work across Finance, Legal, Corporate Services, HR, Procurement, and IT. The chatbot and discipline-specific agents are integrated with SAP, internal HR systems, Microsoft Teams, IT service management, and workflow tools to automate internal service requests and approvals. Employees can use natural language in multiple languages to retrieve data, trigger backend actions, and complete end-to-end workflows across channels.
- Organization
- SOCAR Türkiye
- Industry
- Energy & Utilities
- Location
- Turkey
- Published
- June 2026
Reported outcomes
−30%
manual task time for finance teamsTime & speed
7,500 hourshours saved annually+50%internal helpdesk and HR response time1,820 hourslegal hours saved per year225 hoursprocurement hours saved per year6,318 hourshours saved per year from discipline-specific agents
Strategic outcomes
Employee experienceExpanded self-service support across multiple internal functionsCustomer experience & trustHigh employee satisfaction and growing usage
Catalog median for time & speed deployments: −50% across 312 reported metrics. Compare benchmarks →
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Manual task time for finance teams: 30% decrease
"30% reduction in time spent on manual tasks for finance teams"
Normalized claim
Internal helpdesk and HR response time: 50% increase
"Up to 50% faster response times in internal helpdesk and HR workflows"
Normalized claim
Legal hours saved per year: 1,820 hours decrease
"1,820 hours saved per year in legal"
Normalized claim
Procurement hours saved per year: 225 hours decrease
"225 hours per year saved in procurement"
Normalized claim
Hours saved per year from discipline-specific agents: 6,318 hours decrease
"Overall, SOCAR Türkiye’s discipline-specific agents have helped the business save 6,318 hours per year"
Normalized claim
Active users: 2,300 users increase
"now has nearly 2,300 active users"
Normalized claim
Monthly sessions: 400 sessions per month increase
"monthly interactions with s.e.d.a+ are consistently growing and exceeding 400-plus sessions per month"
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- SOCAR Türkiye
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- Microsoft Customer Stories
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 3
- 1AI agents
- 2Workflow automation
- 3Employee productivity
- Reduce time lost to repetitive manual work such as retrieving information, approving travel, and handling internal customer queries.
- Improve internal helpdesk and HR workflows and enable self-service for regulatory and compliance questions.
- Modernize an outdated ticketing and approval process across multiple business functions.
- Using Microsoft Copilot Studio and Microsoft Foundry, SOCAR Türkiye designed and built the chatbot s.e.d.a.+ and its custom AI agents.
- The solution is deeply integrated with SAP, internal HR systems, Microsoft Teams, IT service management platforms, and corporate workflow tools.
- It supports discipline-specific assistants for Finance, Legal, Corporate Services, HR, Procurement, and IT, and automates scenarios such as payment lookups, CapEx approvals, compliance guidance, ticket routing, onboarding support, procurement estimates, and IT requests.
- The company says the solution saves 7,500-plus hours each year overall.
- Finance saw a 30% reduction in manual task time.
- Internal helpdesk and HR workflows became up to 50% faster in response time.
- Legal saves 1,820 hours per year and procurement saves 225 hours per year.
- The discipline-specific agents have nearly 2,300 active users, over 400 sessions per month, and a user satisfaction score of 4.8/5.0.
Architecture
SOCAR Türkiye used Microsoft Copilot Studio and Microsoft Foundry to build the s.e.d.a.+ chatbot and custom AI agents. The solution is integrated with SAP, internal HR systems, Microsoft Teams, IT service management platforms, and workflow tools, enabling natural-language execution of end-to-end internal business workflows across multiple functions.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Jun 28, 2026Publisher: MicrosoftEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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