What challenges did Swiss Re face before AI implementation?

Repetitive, time-consuming bank account reconciliation led to slow operations. Employees spent significant time on low-value tasks instead of strategic activities. Need to increase operational efficiency and reduce turnaround times. Gap in automation for 'middle ground' operational processes not covered by IT projects or end-user macros.

What was the impact of the AI solution?

Reduced reconciliation turnaround from 15 days to 3 days (80% improvement). Automated over 100 business processes. Freed employee capacity for value-adding work. Enabled more robust process governance and audit trails.

Source

MicrosoftExpanded

Swiss Re Automates Critical Operations and Boosts Efficiency in Reinsurance

Use case typeBusiness process automationUpdated Jun 13, 2026

Swiss Re, a leading global reinsurance provider, embarked on a large-scale automation program to boost operational efficiency and free employee capacity for higher-value work. By partnering with UiPath and integrating its RPA platform with Microsoft Excel, Swiss Re automated more than 100 business processes, starting with bank account reconciliations. This process, previously labor-intensive, was drastically accelerated, enabling employees to focus on strategic priorities. The automation initiative received wide employee support, with a center of excellence overseeing scaling and governance. The RPA rollout also emphasized effective change management and communication, making technology adoption smoother. Swiss Re continues to explore further automations, including opportunities in machine learning and document ingestion.

Organization: Swiss Re
Industry: Insurance
Location: Switzerland
Published: November 2023

Reported outcomes

−80%

quantified impactTime & speed

15 daysquantified impact3 daysquantified impact

Strategic outcomes

Speed & agilityAutomated bank account reconciliationScale & capacityAutomated over 100 business processesEmployee experienceFreed employee capacity for higher-value workRisk & complianceEnabled more robust governance and audit trails

Catalog median for time & speed deployments: −60% across 727 reported metrics. Compare benchmarks →

Primary read

Use case focus

Showing 3 of 3

1Automated Bank Account Reconciliation
2RPA-Driven Process Automation in Insurance
3Exception Handling Workflow Automation

Repetitive, time-consuming bank account reconciliation led to slow operations.
Employees spent significant time on low-value tasks instead of strategic activities.
Need to increase operational efficiency and reduce turnaround times.
Gap in automation for 'middle ground' operational processes not covered by IT projects or end-user macros.

Implemented UiPath RPA platform, integrating with Microsoft Excel.
Automated bank account reconciliation, including statement download, ledger matching, and audit preparation.
Developed exception handling, routing problematic cases to humans.
Established a center of excellence and communication plan to drive RPA adoption.

Technologies

UiPath Microsoft Excel

Reduced reconciliation turnaround from 15 days to 3 days (80% improvement).
Automated over 100 business processes.
Freed employee capacity for value-adding work.
Enabled more robust process governance and audit trails.

Architecture

UiPath Robots automate data extraction from bank statements, match accounts within Microsoft Excel, generate audit reports, and route exceptions to human staff. Central repository is maintained for audit and tracking. Center of Excellence governs automation scaling and adoption.

Implementation partners1

UiPath

Sources & evidence1

ExpandedExpanded

The same organization appears in newer AI deployment evidence.