Swiss Re streamlines insurance underwriting with generative AI assistant

Swiss Re has introduced the Life Guide Scout, a generative AI-powered underwriting assistant for life and health insurance. The solution integrates Microsoft Azure OpenAI Service within the company's Life Guide, a widely used underwriting manual, to provide underwriters with AI-generated responses to their professional queries. This feature delivers transparent sourcing for every response, allowing for quicker, more accurate decision-making and focused knowledge sharing among underwriting professionals. The initiative aims to address the traditionally time-consuming process of searching for data needed to evaluate risk profiles. Through this digital transformation, Swiss Re aims to support insurers in improving the efficiency of underwriting, writing sustainable business, and ultimately delivering better service to their clients. Initially launched as an English-language pilot, broader deployment plans are in place for later in the year. The pilot leverages Swiss Re’s data and analytics in combination with secure Microsoft cloud technologies, promising clients a more user-friendly risk perspective and helping insurers adapt to dynamic risk environments. Both Swiss Re and Microsoft emphasize the solution's ability to modernize risk management and empower underwriters with advanced analytics.