Teladoc Health revolutionized telehealth operations with Microsoft 365 Copilot
Through leveraging Microsoft 365 Copilot, Teladoc Health has streamlined telehealth operations, saving thousands of hours annually by automating tasks and reducing ticket turnaround times. Integration with Power Automate and Power BI improved cross-department communication, creating a cohesive effort across teams, increasing client satisfaction and enhancing operational efficiency. Copilot contributed to addressing challenges posed by rapid growth and acquisitions.
- Organization
- Teladoc Health
- Industry
- Healthcare
- Location
- United States
- Published
- May 2025
Reported outcomes
Strategic outcomes
Primary read
Use case focus
Showing 3 of 3
- 1Telehealth operation optimization
- 2Client service enhancement
- 3Task automation
- Siloed processes limiting communication.
- Time-consuming manual tasks.
- Strained operational efficiency due to acquisitions.
- Need for substantial improvement in client services.
- Adoption of Microsoft 365 Copilot.
- Automation via Microsoft Power Automate and Power BI.
- Enhanced cross-department communication.
- Streamlining of client service processes.
- Thousands of hours annually saved.
- Client satisfaction boosted.
- Operational efficiency improved.
- Streamlined telehealth operations overall.
Architecture
Integration of Microsoft Copilot with tools like Power Automate and Power BI to improve process automation and client services.
Sources & evidence3
The case's original source is still reachable.
- Cited source last checked Jun 12, 2026 — ok (0/3 broken).
Measures whether this deployment's public evidence persists — not whether the system is still in production.
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