MicrosoftLive source

Teladoc Health streamlined global systems using PwC

Use case typeCustomer relationship managementUpdated Jun 13, 2026

Teladoc Health partnered with PwC for Project Fusion to unify its systems following rapid expansion. Using Oracle Fusion for ERP and Salesforce for CRM, Teladoc created a single integrated platform, improving data accessibility, reducing costs, and enhancing customer interactions. The scalable solution supports Teladoc's growth, boosts efficiency across operations and supply chain management, and establishes a robust data reporting structure.

Organization
Teladoc Health
Industry
Healthcare
Location
United States
Published
May 2025

Reported outcomes

Strategic outcomes

Scale & capacityCreated a single integrated platformCustomer experience & trustImproved customer interaction capabilitiesCost efficiencyReduced operational costsBetter decisions & insightImproved data accessibility and reporting

Primary read

Use case focus

Showing 3 of 4

  • 1ERP system integration.
  • 2CRM enhancement.
  • 3Scalable operations management.
  • Inefficiency due to multiple ERP and CRM systems.
  • Need for scalability following rapid growth.
  • High operational costs.
  • Fragmented customer interaction processes.
  • Implementation of Project Fusion.
  • Integration of Oracle Fusion for ERP and Salesforce for CRM.
  • Consolidation into a single integrated platform.
  • Collaboration with PwC for system unification.
Technologies
Azure AIPower BISecurity
  • Improved data accessibility.
  • Reduced operational costs.
  • Better customer interaction and reporting capabilities.
  • Enhanced scalability for growth.
Architecture

Consolidation of disparate ERP and CRM systems into a unified, scalable integrated platform leveraging Oracle Fusion and Salesforce.

Implementation partners1
PwC
Sources & evidence1
Live sourceStill referenced

The case's original source is still reachable.

  • Cited source last checked Jun 12, 2026 — ok (0/1 broken).

Measures whether this deployment's public evidence persists — not whether the system is still in production.

Groundedness: Unavailable
Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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