1
Code modernization copilot
Quick wins · 3 cases
Impact
Effort
Industry domain insight
How AI Is Used in Tech & Communications IT & Security
Executive brief
Workflow orchestration multi-agent system is 19× more concentrated here than across AI overall. Deployments of this type report a median −60% time & speed.
Cases
88
37 in the last 6 months
Innovativeness
100% of evidence scored
Agent cases
45
19 in the last 6 months
Start here: Code modernization copilot — the strongest impact-for-effort balance among scored types (3 cases).
Prioritization
Where should I focus first?
Where each Tech & Communications IT & Security use-case type lands on build effort against business impact, positioned relative to the other types shown — the dashed crosshair is the peer median, so the split separates higher- from lower-leverage types. Dot size reflects how many cases back each type; the dashed indigo zone marks the sweet spot. Impact and effort figures in the list are the true 1–5 averages.
Trending — published in the last 6 months
Use-case types
Hover to highlight · Click to open
- 2
Customer personalization copilot
Big bets · 4 cases
ImpactEffort - 3
IT operations
Quick wins · 9 cases
ImpactEffort - 4
AI agents multi-agent system
Big bets · 2 cases
ImpactEffort - 5
Developer productivity multi-agent system
Big bets · 2 cases
ImpactEffort - 6
Coding assistants multi-agent system
Big bets · 2 cases
ImpactEffort - 7
Automotive operations voice multi-agent system
Big bets · 4 cases
ImpactEffort - 8
Risk assessment
Incremental · 2 cases
ImpactEffort - 9
Cloud migration
Incremental · 2 cases
ImpactEffort - 10
Customer service voice copilot
Incremental · 2 cases
ImpactEffort - 11
Code assistant
Incremental · 10 cases
ImpactEffort - 12
Workflow orchestration multi-agent system
Deprioritize · 11 cases
ImpactEffort - 13
Customer service automation
Incremental · 3 cases
ImpactEffort - 14
Student support multi-agent system
Deprioritize · 2 cases
ImpactEffort
Landscape
20 use-case typesWhat are the most common AI use cases here?
The use-case types deployed most often in this view, ranked by volume and coloured by recent momentum.
20 use-case types in view; Workflow orchestration multi-agent system leads with 11 cases, and 26 of the 58 shown were published in the last 6 months.
Bar colour = recent momentum (last 6 months), weighted by volume:Mostly olderGrowingRisingSurging
11Workflow orchestration multi-agent system10Code assistant9IT operations4Automotive operations voice multi-agent system4Customer personalization copilot3Code modernization copilot3Customer service automation2AI agents multi-agent system2Cloud migration2Coding assistants multi-agent system2Customer service voice copilot2Developer productivity multi-agent system2Risk assessment2Student support multi-agent system
Distinctive
6 signalsWhat's distinctive here vs the norm?
The use-case types this view over-indexes on versus the whole corpus — what makes this slice different from AI overall.
Workflow orchestration multi-agent system is 19× more common here than across all cases — the strongest signal of what sets this view apart.
1× = corpus average — bars extend right by how far each type over-indexes here.
Lift compares each type's share of this view against its share of all 3,280 cases.
Implementation
75 classified casesDo teams build, buy, or compose this?
How the documented deployments in this view were built — custom engineering (Build), an off-the-shelf assistant (Buy), or low-code assembly (Compose).
Full report
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