Healthcare workflow automation

Valant Medical Solutions, Inc. provides electronic health record software to behavioral health providers and practices.To add enhanced telehealth capabilities and improve patient communication, the company built a new telehealth solution for more than 2,500 behavioral health practices using AWS Communication Developer Services, Amazon Chime SDK, Amazon Pinpoint, and Amazon Simple Email Service (SES).The solution added voice, video, messaging, email, SMS, automated reminders, and customized robocall workflows, and integrated with Valant's EHR and practice management software.

Valant Medical Solutions, Inc.Healthcare

Vital, a US healthcare company, uses Amazon Bedrock and Amazon Nova to run generative AI workflows that improve patient communication and help surface high-risk findings across clinical records.The company migrated from a more complex multi-cloud setup to AWS to reduce cost, improve scalability, and support HIPAA-aligned healthcare workloads.

VitalHealthcare

The Keck School of Medicine of USC, part of the University of Southern California, faced slow, manual, and error-prone Medicare Coverage Analysis (MCA) processes causing delays in clinical trial activation and completion.The school collaborated with Google Cloud and partner Pluto7 to implement machine learning models that automated complex decision-making workflows in clinical trial budgeting and billing.The ML system reads standard care guidelines and predicts billing designations with 70-90% accuracy, accelerating the MCA budgeting process from days to milliseconds.This automation shortened clinical trial activation times by 50% and improved efficiency in managing approximately 200 annual clinical trials, freeing up staff and budget.The use of Google Cloud serverless infrastructure and BigQuery enables scalable analytics and ongoing enhancements with ML.

Keck School of Medicine of USCHealthcare

Availity, a U.S.-based healthcare technology company, used Amazon Q Developer, Amazon Q Business, and Amazon Bedrock to streamline software development workflows and reduce routine engineering overhead.The company built specialized generative AI bots integrated into development tools and chat systems to automate documentation, security assessment, release readiness, and risk analysis.

AvailityHealthcare

Compunnel Digital, a healthcare technology solutions provider, has implemented intelligent automation solutions using Microsoft technologies to enhance healthcare administrative efficiency and patient outcomes.They deploy AI and automation solutions, including automated appointment scheduling, claims processing, electronic health record management, predictive analytics, virtual health assistants, drug inventory management, staff scheduling, fraud detection, and remote patient monitoring.The solutions integrate Microsoft Power Automate, Azure AI Health Bot, and AI-driven analytics to automate healthcare workflows effectively.

CompunnelHealthcare

SERGAS, implemented by NTT DATA, uses Innovatrial built on Research and Engineering Studio (RES) on AWS to centralize structured and unstructured clinical and biomedical data for clinical trial operations.The platform uses Amazon S3, Amazon EC2, Amazon Managed Blockchain, AWS IAM, and Amazon QuickSight, plus customer machine learning models for NLP-driven cohort identification and workflow automation.Researchers can translate natural-language inclusion/exclusion criteria into searchable queries to identify candidate cohorts in minutes instead of weeks, while dashboards and alerts improve visibility and regulatory tracking.

Servizo Galego de Saúde (SERGAS)Healthcare

Microsoft and UiPath collaborated to automate healthcare workflows using Azure AI Foundry agents integrated with the UiPath Maestro platform.The solution automates the detection of incidental findings in radiology reports, aggregates patient history, and generates actionable reports quickly for clinicians.This integration reduces administrative burdens on clinicians and operational risks, improving the speed and quality of patient care.

Healthcare

A global healthcare manufacturer operating 18 facilities worldwide was experiencing challenges with its product artwork management process, a cornerstone of pharmaceutical compliance and operations. The company struggled with error-prone manual approval processes involving numerous stakeholders across different countries. Frequent recalls and regulatory delays were linked directly to artwork errors. Seeking reliable process automation, the company integrated FlowForma Process Automation with SharePoint, transforming their document management and workflow controls.The new system automated mock-up and change request workflows for product artwork, providing structure, traceability, real-time alerts, and control. The solution introduced clear audit trails from the initial mock-up through approvals and up to the point of product release, enhancing visibility and accountability. Over 10 major steps and hundreds of business rules were codified as part of the implementation.Stakeholders across Europe and globally can now collaborate seamlessly through digital forms and iterative workflow processes, reducing the back-and-forth of manual communication. The roll-out also revealed process complexity, allowing further refinement. Now, process transparency, reduced risk of recall, and audit readiness are integral to operations.This digital transformation, driven by SharePoint and FlowForma, stabilized business operations, ensured compliance, and drastically reduced time spent on approvals. The successful deployment became a blueprint for further workflow digitization in other areas of the business.No explicit publish date was available, so current date is used.

Through leveraging Microsoft 365 Copilot, Teladoc Health has streamlined telehealth operations, saving thousands of hours annually by automating tasks and reducing ticket turnaround times. Integration with Power Automate and Power BI improved cross-department communication, creating a cohesive effort across teams, increasing client satisfaction and enhancing operational efficiency. Copilot contributed to addressing challenges posed by rapid growth and acquisitions.

Teladoc HealthHealthcare

Azure AI Foundry is a Microsoft platform providing tools and services to develop, deploy, and manage intelligent AI agents, integrated seamlessly into existing systems to automate healthcare processes.

Unnamed Healthcare providersHealthcare

Domo.health developed the PRO platform to optimize home healthcare management using Microsoft Azure OpenAI. This innovative platform enhances the efficiency of patient visits by reducing administrative overhead. Integrating generative AI simplifies tasks, saving professionals up to 10 minutes per patient visit while ensuring high compliance standards.

Domo.HealthHealthcare

AMN Healthcare faced challenges with manual resume parsing and lengthy hiring cycles, impeding quick placement of healthcare workers. To overcome these hurdles, they partnered with Blackstraw to modernize their staffing process by leveraging Microsoft Azure technologies.Blackstraw, as a Microsoft partner, assessed AMN Healthcare's data infrastructure and used Azure Machine Learning to develop a sophisticated, automated multi-model matching engine. The solution considers multiple candidate and job attributes in real time, retrains models for accuracy, and reduces bias in resume analysis through natural language processing.The architecture uses existing data sources, Azure CosmosDB for storage, and is deployed on Azure Kubernetes Service, enabling fast, scalable, and resilient job-worker matching.A Match Explainability Dashboard offers transparency into AI-driven decisions, and predictive analytics improve management of healthcare staff supply.With this solution, matches can be made in as little as one minute, with average processing times for filling positions dropping to under six minutes.The system also offers strategic planning insights, allowing AMN Healthcare to anticipate demand and optimize staffing. Ongoing refinement and model updates remain a focus as their requirements evolve.

AMN HealthcareHealthcare

Automation Anywhere expanded its collaboration with Microsoft by integrating Microsoft Azure OpenAI Service into its Enterprise System, allowing enterprises like R1RCM and Eletrobras to automate complex, end-to-end processes using AI Agents. The integration enables rapid creation of automation workflows using GenAI models from Azure OpenAI, improving efficiency and agility across sectors such as healthcare and utilities. R1RCM emphasizes leveraging deep Microsoft Azure integrations for healthcare process automation, while Eletrobras highlights improvements in hyperautomation for diverse business cases. The solution also incorporates Azure AI Document Intelligence for advanced document processing and is designed to deliver security, rapid deployment, and scalability for large enterprises.

R1RCMProfessional Services

Nipro Europe, managing 26 sites globally, faced major inefficiencies from manual and inconsistent processes across its pharmaceutical and medical device operations. By migrating to Microsoft 365, SharePoint Online, and adopting no-code automation through FlowForma Process Automation, Nipro standardized complex, multi-step quality, marketing, and document management workflows. This approach empowered business users to develop and maintain regulatory-compliant workflows independently, reduced manual communications, enhanced audit trails, and accelerated digital transformation across all sites.

Nipro EuropePharma

Lucerne Cantonal Hospital Group (LUKS) has equipped its nursing supervisors with an AI-powered scheduling tool developed by Polypoint, which integrates with Microsoft Teams 365. This tool simplifies shift planning, allowing nurses to send detailed schedules seamlessly and supervisors to save up to three days per month on administrative tasks. The implementation aims to free valuable staff time and contribute meaningfully to patient care, while improving staff satisfaction across departments.

Lucerne Cantonal Hospital Group (LUKS)Healthcare

Using an AI-driven scheduling system developed in partnership with Microsoft Switzerland and Polypoint, Lucerne Cantonal Hospital optimizes staff scheduling, reducing planning efforts by two-thirds. This implementation enhances patient care and employee satisfaction, allowing more time for direct patient interaction. LUKS plans a phased rollout of this system, fully implementing it by 2026, marking it as a pioneering example in Switzerland's healthcare sector.

Lucerne Cantonal Hospital (LUKS)Healthcare

Community Health Systems (CHS), a leading healthcare company, completed migration to a centralized Fast Healthcare Interoperability Resources (FHIR)-based clinical data platform on Google Cloud.CHS faced challenges with dispersed patient data across many locations and formats, leading to inefficient data access and clinical workflow difficulties.Post-migration, CHS used Google Cloud's generative AI tools including Vertex AI, BigQuery, and large language models to automate administrative tasks, improve clinical documentation, and enhance patient outcomes.The AI implementation enables clinicians to easily access and interpret data, generate real-time operational insights like bed capacity and surgical metrics, and provide patients with tailored community resources.Results include improved data transparency, streamlined clinical workflows, enhanced patient care quality, and more efficient administrative processes across 71 affiliated hospitals in 15 states.

Community Health SystemsHealthcare

The Mayo Clinic, a globally recognized healthcare provider, is one of the first organizations to deploy Microsoft 365 Copilot tools in clinical settings. This initiative, part of Microsoft's Early Access Program, enables hundreds of healthcare workers to automate administrative processes such as form-filling, freeing up their time to focus on patient care. Rigorous consideration of privacy, ethical standards, and safety underpins this deployment. The tool also supports collaboration and time management by streamlining internal workflows.

Mayo ClinicHealthcare

NHS England entered a five-year partnership with Microsoft to equip 1.5 million healthcare workers across England with Microsoft 365 productivity tools, Teams, and comprehensive security solutions. The agreement aims to drive innovation, boost collaboration, and streamline clinical processes while safeguarding patient data and improving cyber-resilience. Since the Microsoft Teams rollout in March 2020, the NHS estimates more than 17 million work hours have been saved. The deal consolidates NHS purchasing power, provides efficient, joined-up digital services, protects clinical data, and builds a strong foundation for AI-driven healthcare innovation.

NHSHealthcare

Berkshire Healthcare NHS Trust leveraged Microsoft Power Platform to automate a wide range of healthcare operations, including data entry, appointment scheduling, billing, patient records updating, and complex data extraction from unstructured documents. Using unattended RPA bots and Power Automate, they dramatically reduced manual workload, errors, and delays. AI Builder enabled intelligent processing of unstructured data while Power Apps facilitated the development of custom applications for care management and telehealth. Power BI empowered the organization with data visualization and decision-making insights, and Dataverse ensured secure, compliant, and integrated data storage. The Center of Excellence provided governance and support for citizen developers, promoting ongoing innovation. This cohesive approach improved operational efficiency, accuracy, data quality, and allowed healthcare staff to dedicate more time to patient-focused activities.

Berkshire Healthcare NHS TrustHealthcare

This case describes the adoption of Microsoft Dynamics 365 by healthcare organizations to centralize patient data and automate operational processes. The PRM (Patient Relationship Management) system aims to overcome fragmented data and manual procedures, integrating communications and security tools such as Office 365 and Skype for Business. The platform enables real-time, patient-centric care, reduces paperwork, and supports data-driven decision-making. Healthcare providers benefit from consolidated patient records, enhanced workflow efficiencies, and the ability to proactively address care plans and appointments. Financial and administrative management is improved through centralized, cloud-based technologies, with a focus on sustainable and preventative healthcare delivery. Administrative tasks are automated, patient flow is optimized, and data privacy is enhanced through secure cloud solutions. The solution also provides actionable operational and financial insights via reporting tools, supporting continuous improvement across departments. Ultimately, these advances help healthcare organizations deliver higher-quality patient care and improve outcomes.

Keralty is a healthcare group that modernized its infrastructure to support a comprehensive care model and remote care delivery.The company used Google Workspace with Google Meet and Google Calendar integrations to enable virtual appointments, remote radiology sessions, and cross-functional collaboration during the pandemic.

KeraltyHealthcare

Barnsley Hospital NHS Foundation Trust has implemented an integrated digital health platform to enhance the efficiency and quality of patient video consultations. The solution leverages Microsoft Teams, the Power Platform, Azure Service Bus, Power BI, Dynamics 365 Customer Voice, and Azure Cognitive Services to create deep integration with the hospital’s Electronic Patient Records (EPR) system. This integration eliminates manual rekeying, streamlines appointment workflows, and automates patient notifications and reporting dashboards. Clinicians work in a familiar Microsoft Teams environment, reducing onboarding time and disruption. The adoption of the platform began with the Speech and Language Therapy team and continues to expand across departments. Automated features, real-time reporting, and dynamic capabilities such as future call summarization and translation using Azure Cognitive Services further enhance patient and clinician experience. The system is designed for scalability and is positioned for rapid rollouts to additional hospital services and NHS Trusts.The platform advances digital inclusion efforts, focusing on making virtual appointments engaging and easy to use for clinicians and patients. Integration with the EPR ensures that appointments are immediately available for both staff and patients without administrative redundancy. Clinician and patient feedback is used iteratively to simplify and improve usability, including decision points like a single browser experience for patients. Overall, the hospital anticipates increased virtual consultation rates, improved efficiency, and operational cost savings.

Barnsley Hospital NHS Foundation TrustHealthcare

Central Denmark Region (CDR) manages hospitals and medical facilities across Denmark, striving to provide high levels of service and patient care. CDR's Customer and Support department sought ways to improve daily operations and clinical support through automation. By leveraging UiPath RPA on Microsoft Azure, nearly 80 hospital processes were automated, from pharmacy data entry to blood order workflows in ICUs. Automation has drastically reduced manual keystrokes, freed staff from repetitive tasks, and improved both efficiency and job satisfaction. Staff can now focus more on patient care, with RPA deployment times dropping from years to days thanks to a centralized yet locally-empowered automation Center of Excellence. Integration with ServiceNow streamlined automation requests, and a community of 50 local developers continuously creates and tailors automations for their needs. The program is one of Europe's largest in the public healthcare sector.

Central Denmark RegionPublic Sector

Zenya is an established quality management software provider serving over 450 healthcare providers in the Netherlands, Belgium, and beyond. To address the increasing operational complexity in healthcare—balancing high care standards, compliance, and administrative burden—Zenya developed a modular platform hosted entirely on Microsoft Azure. The platform features six integrated modules for document management, workflow automation, audits, checks, risk management, and continuous learning, providing flexibility and scalability for hospitals, nursing homes, laboratories, and more.By leveraging Azure OpenAI Service, Zenya created AI Search, empowering healthcare professionals to quickly and accurately retrieve critical information via natural language queries. Integration with Microsoft Teams and Microsoft Copilot further streamlines access to AI-powered guidance directly within collaboration environments. Security and regulatory compliance remain top priorities, with strict data protection ensuring patient and provider data privacy.Zenya leads by involving healthcare professionals in the testing and rollout of AI features, such as voice-controlled incident reporting and direct Teams integration. Through ongoing innovation in partnership with Microsoft, Zenya ensures a reliable, scalable, and safe solution that allows healthcare organizations to focus on improving patient care while minimizing workload and administrative friction.

ZenyaHealthcare

An unnamed leading healthcare provider overhauled its operations using Microsoft Power Platform to drive digital transformation. The organization struggled with manual administrative workflows, staff communication breakdowns, delayed patient onboarding, and risks in regulatory compliance—negatively impacting patient experience and operational efficiency. By deploying AI-driven automation, the provider achieved streamlined project management, real-time hazard detection, automated workforce allocation, inventory tracking, and advanced operational reporting. These changes improved clinical and administrative workflows, reduced operational overhead, and increased compliance. The AI-enabled solutions offer support for predictive analytics to identify potential project delays and optimize staff schedules, ultimately enhancing care quality and decision-making capabilities. Additionally, automated systems supported regulatory compliance efforts and reduced delays and human errors associated with legacy manual processes. The results include operational cost reduction, improved levels of patient care, and a faster decision-making process for both clinical and support teams.

Unnamed Healthcare providersHealthcare

iFour Technolab has helped healthcare organizations automate a wide range of manual and repetitive workflows, including appointment reminders, patient intake, billing, claims follow-up, and lab notifications. Using Microsoft Power Automate, Power Apps, and SharePoint, they conducted in-depth workshops to assess current operations and identify automation opportunities. Real-world implementations included live demos and best practice flow designs, enabling hospitals and clinics to digitize front desk and backend tasks with minimal coding. Integration planning with legacy systems enhances effectiveness and broadens reach. The automation results in less manual error, lower staff workload, improved operational efficiency, enhanced patient experience, and cost savings, allowing clinical staff to focus more on patient care.

Hunterdon Healthcare, a non-profit healthcare organization in New Jersey, needed to enhance collaboration and efficiency among healthcare professionals to reclaim caregiver time for patient interactions and reduce IT expenses.

Hunterdon HealthcareHealthcare

Oatmeal Health uses Google AI to identify and manage high-risk lung cancer patients, improving screening efficiency and patient care.The platform automates chart reviews, risk scoring for lung nodules, and personalized patient outreach at scale using Google Cloud infrastructure.It has FDA clearance as an AI diagnostic tool with a reimbursable CPT code, serving 1.6 million patients nationally.Collaboration with health systems and imaging centers enables early diagnosis and preventive care accessibility through AI-powered workflows.

Oatmeal HealthHealthcare