Legal onboarding automation

National Zakat Foundation (NZF) is the UK's only nonprofit focused on collecting and distributing zakat to the Muslim community.A new solution built on Microsoft Power Platform and Microsoft Copilot Studio evaluates applications for aid and triages urgent cases.Dynamics 365 and a unified data model streamline reporting, enable collaboration, and personalize donor outreach.NZF reduced aid disbursement wait times by 80%, and staff believe further automations will enable same-day reviews and fund distribution.

National Zakat FoundationOther

Gelato, a Norwegian software company that brings local production to global ecommerce, used Gemini 1.5 Pro on Vertex AI to improve internal engineering-support and customer-support workflows.The company trained Gemini 1.5 Pro to understand its engineering-support ticket-triage process and automatically assign tickets to the correct engineering team.Gelato also embedded Gemini in customer-support systems to instantly classify error reports across more than 120 categories.

GelatoTech & Comms

Upsure is an insurtech enterprise headquartered in India that helps insurance companies reduce operating costs and boost sales, productivity, and revenue.The platform helps insurance companies market products through partnerships with businesses that have large, distributed footprints, such as banks and pharmaceutical networks. To meet strict regulatory requirements, scale cost-effectively with demand, and support its AI roadmap, Upsure moved to a full cloud environment.Upsure centralized customer information in consolidated data lakes and is exploring Vertex AI and Gemini on Google Cloud to support AML compliance and improve lead scoring.

UpsureInsurance

Taboola, a global ad tech and content discovery platform, uses Vertex AI, NotebookLM, and Gemini to scale ad performance, streamline sales, reduce costs, and democratize secure AI access across teams.The company used Gemini and Vertex AI to automate real-time page analysis, ad policy compliance, multilingual sentiment analysis, and support triage workflows across sales, support, and finance.Taboola also piloted Gemini Enterprise and NotebookLM to give non-technical employees secure, no-code access to knowledge and one-click workflow agents.

TaboolaTech & Comms

Gelato, a Norwegian software company for customized print products and ecommerce, used Google Cloud AI to improve internal support workflows.The company needed to reduce manual engineering-support triage and improve accuracy when assigning tickets and categorizing customer errors across many categories.

GelatoConsumer & Food

Property 365 is an ERP solution designed for real estate professionals, built on Microsoft Dynamics and Power Platform and enhanced with Copilot AI capabilities. The platform addresses the modernization needs of real estate operations, tackling regulatory complexity, operational inefficiencies, security concerns, and customer demand for personalization. It streamlines processes such as marketing automation, lead management, offer generation, and contract workflows. Property 365 offers an intelligent Property BOT for instant property matching and integrates with DocuSign for digital signature workflows, powering compliance with authority management. Centralized customer interaction management combined with actionable analytics and KPI tracking enables real estate businesses to adapt and thrive in competitive, fast-changing markets. The implementation leverages Microsoft technologies to increase efficiency, improve customer experience, and secure compliance in the property sector.

Property 365Real Estate

Durham Police faced a significant challenge in efficiently processing a high volume of sensitive information requests related to Clare's Law, Sarah's Law, and MARAC applications. The lack of a standardized method led to chaotic, inefficient operations and compliance risks with the mandated 28-day turnaround for disclosure, potentially putting lives at risk. By collaborating with technology consultancy Robiquity, Durham Police implemented bespoke automated case management systems using Microsoft Power Platform, especially Power Automate. The solution streamlined request workflows, improved dashboard visibility, and ensured secure handling of sensitive data. The deployment was completed in just four months and led to dramatic reductions in processing time, saving 15 minutes per application and bringing average turnaround down to 17 days. The system improved operational efficiency, increased compliance, and enhanced the safeguarding of vulnerable individuals. The initiative was recognized with a 'Tech for Good' award in 2025. Further enhancements, including the potential for AI-enabled research automation, are under exploration, with ambitions to inspire similar adoption across other UK police forces.

Durham PoliceLegal

Zurich Germany transformed its motor insurance operations by leveraging Microsoft Azure AI to automate customer onboarding and risk assessment. The company developed supervised AI models and employed OCR as well as pattern recognition technologies to seamlessly extract customer data from complex vehicle documents in under four seconds. This innovation allows Zurich's customers to onboard swiftly, overcoming difficulties presented by government-issued documents designed to be hard to scan. In addition, Zurich extended its AI platform to process ID cards, streamlining applications for various insurance products while ensuring GDPR compliance via Azure’s secure environment. AI services are used to examine thousands of claims documents rapidly, detecting unseen recourse risks that were previously overlooked by human handlers. The entire platform is scalable, enabling ongoing innovation and the reuse of AI applications across business processes, turning Zurich’s complex data environment into a sustainable asset driving both efficiency and compliance.

Zurich GermanyInsurance

Epiq Global utilized Microsoft Power Apps and Power Automate to automate its customer onboarding process. The changes significantly reduced complexity in mass tort claim processing, enhanced operational efficiency, and cut response times for client requests.

Capgemini leverages Microsoft Cloud for Financial Services to accelerate customer onboarding processes for SMBs. Through automated workflows and a self-service portal, the solution improves operational efficiency and customer interaction.

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