Multilingual communication

Bundesliga, operated by DFL Digital Sports in Germany, produces live and post-match content for more than 1 billion fans globally.The organization needed to localize match content into many languages faster and at lower cost than a manual editorial workflow could support.

BundesligaOther

Fujitsu has developed the AI Auto Presentation agent, leveraging Microsoft 365 Copilot, to revolutionize how organizations create and deliver presentations.The solution generates AI avatar-based multilingual presentations (in over 30 languages) autonomously using PowerPoint content and can answer audience questions through RAG-based processes.Developed jointly with Headwaters Co., Ltd., this agent allows user-custom AI avatars (using likeness and voice) to deliver personalized, customizable presentations, accessible to non-specialists.Available for corporate trials from June 2025 and due for global customer rollout from Q3 2025, the agent also integrates seamlessly with Microsoft Teams and PowerPoint.It features time-aware slide transitions, prompt-controlled content, and broad content customization including style, fixed text, and insertion of specified material.The platform streamlines knowledge sharing, reduces specialist time demands, and supports companies’ global expansion goals with operational efficiency.It includes advanced voice recognition, large language models, and voice synthesis using Microsoft technology as a backbone.The project illustrates a practical application of AI agents in business operations, emphasizing democratization and innovation in information delivery.Endorsements from Microsoft Japan and Headwaters stress the ecosystem benefits, market communication efficiency, and business impact of this deployment.

FujitsuManufacturing

The Singapore AI Pinnacle Program, led by Microsoft and involving major organizations such as CapitaLand, Singtel, SATS, SJ Group, and ofi, has significantly driven AI adoption and innovation across public and private sectors. Collaborating with government agencies and research institutions like A*STAR I2R, the program developed contextually relevant AI solutions, including the national multimodal language model MERaLiON. Initiatives include upskilling 200,000 Singaporeans, targeting 10,000 women for AI/data roles, supporting SMEs' Copilot adoption, and co-developing industry use cases. The program facilitated tailored implementations for enterprise, government, legal, food, aviation, and logistics, yielding rapid ROI and ecosystem transformation. Strategic incentives, R&D, and talent development position Singapore as an AI innovation leader and a model for nation-scale, responsible AI deployments.

SingtelPublic Sector

123RF built an LLM translation assistant to translate English-only content titles and metadata into multiple languages at scale.The solution uses Amazon Bedrock with Claude 3 Haiku, embeddings, and a vector store for retrieval augmented generation with dynamic prompt sampling and K-shot examples.The team combined prompt engineering, hybrid similarity search, and reusable translation pairs to improve quality and reduce cost.

123RFTech & Comms

KT Corporation, one of South Korea’s largest telecom and ICT companies, has partnered with Microsoft to spark rapid digital transformation and AI innovation across 650,000 businesses and 17 million consumers.A five-year, multibillion-dollar strategic agreement covers custom development of GPT-4o and small language models, deployment of Copilot-based AI assistants for internal, B2B, and consumer use, and creation of a sovereign cloud using Microsoft Cloud for Sovereignty.KT is launching an AX-specialized company to deliver digital AI transformation services for Korea, relying on Microsoft’s Azure OpenAI Service, Copilot Studio, Azure AI Studio, Microsoft 365 Copilot, GitHub Copilot, and Microsoft Fabric.The collaboration will deliver secure, private cloud and AI solutions for public and regulated sectors, while empowering businesses with tailor-made industry AI capabilities.KT and Microsoft are co-investing in R&D, building an ecosystem for AI startups, and establishing co-innovation centers targeting healthcare, education, and financial use cases.KT’s organization-wide upskilling and cloud modernization—with all workloads moving to Azure—will support rapid AI adoption.Industry-specific AI agents improve customer service chat, productivity, and compliance for both businesses and consumers.KT and Microsoft are collaborating on robust Responsible AI frameworks and upskilling for 19,000+ KT employees and over 5,800 specialists to strengthen Korea’s digital competitiveness.Shinhan Bank and other leading organizations in Korea are participating as industry reference customers, especially for financial sector transformation using AI.The partnership is projected to drive sovereignty, compliance, and innovation at national scale.

Sarvam AI, based in Bengaluru, launched India's first open-source foundational AI model, Sarvam 2B, designed for Indic languages. With support from Microsoft partnerships and Indian government initiatives, Sarvam AI developed Sarvam Agents—multilingual, voice-enabled AI agents that automate customer service and other business functions across telephony, WhatsApp, and mobile applications.These agents are easily customizable using low-code tools, addressing local business problems and breaking language barriers across India’s diverse linguistic landscape. The technology allows affordable voice AI for agriculture, business, and customer service, and is accessible to a broad range of enterprises thanks to minimal technical requirements and low per-interaction costs.

Sarvam AITech & Comms

Vodafone executed a large-scale transformation of its customer experience operations via AI and Microsoft Azure OpenAI technologies. Through a ten-year strategic partnership with Microsoft, Vodafone enhanced its virtual assistant TOBi and introduced SuperAgent, enabling seamless, intelligent responses to a diverse customer base across 13 countries. SuperTOBi can manage inquiries in 15 languages, handle complex queries, and escalate challenging cases to human agents with summarization. SuperAgent aids employees by surfacing relevant information quickly, allowing them to resolve complex cases and broaden their expertise. The project is part of Vodafone’s multi-country rollout, guided by ethical AI principles, aimed at improving first-contact resolution, reducing call times, enhancing customer satisfaction, and upskilling employees.

VodafoneTech & Comms

Microsoft, in collaboration with Core42, has launched JAIS, a bilingual (Arabic-English) GPT-3-derived large language model on Azure. Aimed at revolutionizing multiple industries including public and government sectors, JAIS optimizes communication, digitizes records, and enhances services in the region. It is already making significant inroads in other fields such as education, banking, healthcare, and media. The model employs 30 billion parameters and sophisticated techniques, setting benchmarks in Arabic-language tasks. Organizations can access JAIS on Azure Model catalog to explore its powerful AI applications.

Core42Tech & Comms

AI4Bharat, with Microsoft Azure, developed Jugalbandi, an AI-driven multilingual WhatsApp chatbot to help Indian villagers easily access government assistance programs. Most villagers lack proficiency in English, making navigation of government programs difficult. Jugalbandi removes this barrier by understanding questions typed or spoken in local Indian languages and delivering relevant government program information after translating and reasoning via Azure OpenAI Service.The chatbot supports ten Indian languages and covers 171 government programs. Users, such as students needing scholarships or farmers resolving payment issues, interact via WhatsApp and get actionable, user-tailored responses. The system leverages open-source language models from AI4Bharat and Microsoft Azure OpenAI Service, enhanced by speech and translation capabilities.Implementation included fine-tuning on Indian government databases to ensure security, responsible AI filtering, and accurate information delivery. Community involvement has driven iterative improvement, including needs for truck drivers and domestic workers. Local organizations like Gram Vaani facilitate user support and integration. The approach potentially sets a model for other multilingual nations to bridge digital divides in public services.Early use indicates reduced trips to government centers, faster eligibility determination, and clearer document requirements, with especially impactful results for women, farmers, and the digitally underserved.The architecture routes user queries to AI4Bharat's speech models (if audio), translates into English with Bhashini, retrieves government data with Azure OpenAI Service, and returns answers through AI4Bharat text-to-speech and WhatsApp.Named after a collaborative music style, Jugalbandi demonstrates scalable public AI for social good and is expanding to more programs and languages. NGOs continue providing feedback and guiding its evolution for more inclusive digital government access.

AI4BharatPublic Sector

Pegasus Airlines, one of Türkiye’s leading low-cost airlines, sought to improve operational efficiency and enhance customer interactions. Previously relying on intent-based chatbots, the company faced challenges delivering high-quality support to passengers on its website. In 2023, Pegasus launched the FLYGPT Program, a strategic AI initiative with full executive sponsorship and cross-departmental AI training. Staff across departments participated in identifying meaningful AI use cases and received specialized training to bridge gaps in AI familiarity.The implementation leveraged Microsoft Azure AI Services, including Azure OpenAI, Optical Character Recognition (OCR), and translation capabilities. Crucially, these tools provided a secure environment that safeguarded Pegasus data, avoiding exposure to other Microsoft customers or external model training. These agents were designed to deliver more robust, reasoning-based support to Pegasus clients, securely referencing internal company information.With companywide adoption and C-level backing, Pegasus operationalized a new generation of AI-powered virtual agents. The solution enhances customer engagement, increases the accuracy and depth of support responses, and supports ongoing digital transformation within the airline. The FLYGPT Program exemplifies how concerted technology deployment and organizational change can deliver measurable results in a competitive, customer-focused industry.

Pegasus AirlinesOther