Public sector automation

Kementerian Agama Republik Indonesia (Ministry of Religious Affairs Republic of Indonesia) modernized its Pusaka SuperApps digital public-service portal on Alibaba Cloud to optimize budget, reduce operational complexity, and improve scalability, reliability, and security for religious information, Hajj/Umrah, education, and document services.

Kementerian Agama Republik IndonesiaPublic Sector

Fort Bend Independent School District serves 78,500 students in 80 schools in Texas and partnered with Now IMS to improve student safety and emergency communications across the district.The solution lets students anonymously report bullying, suspicious activity, threats, and other dangers, while administrators and law enforcement get a back-end workflow to identify and respond to risks in real time.The article describes a Gemini Enterprise agent experience deployed for public-safety and collaboration workflows.

Fort Bend Independent School DistrictPublic Sector

Copilot for finance, powered by Microsoft 365, integrates AI into Excel, Word, and Teams to streamline decision making for finance executives.It automates routine financial data analysis, report summarization, communication, and supports complex workflows like acquisition due diligence.Copilot helps finance teams to accelerate data filtering, scenario analysis, document summarization, and presentation creation in real time.It allows finance leaders to focus on strategic initiatives by reducing manual workload and improving data accuracy and communication.

Husky TechnologiesFinance

Kokomo24/7 provides wrap-around health and safety platforms for schools and school districts.At Ninth Street Elementary in Los Angeles Unified School District, the company modernized visitor management, tardy tracking, and school-based telehealth to improve safety, attendance visibility, and student well-being using AWS-hosted services.

Los Angeles Unified School DistrictEducation

The UK Public Sector hosted an energetic, hands-on Agentic AI Hackathon focusing on intelligent automation and generative AI powered by Microsoft Copilot Studio, Power Platform, Dataverse, and Connectors & APIs.The event was designed to empower public sector teams to build, customize, and implement AI agents that proactively orchestrate tasks, reason across data, and interact across systems to transform public services delivery.The hackathon teams tackled real-world challenges in citizen services, frontline worker support, and streamlining internal operations across housing, healthcare, benefits, emergency services, HR, procurement, and IT support.

UK Public SectorPublic Sector

The Brazilian National Treasury Secretariat transformed its service channels with Microsoft Dynamics 365, Azure, Power Platform, Microsoft Fabric, Power Automate, and Teams.The solution combines generative AI, multi-agent virtual bots, microservices integration, and a centralized update center to make service delivery more modern, automated, and replicable.

Brazilian National Treasury SecretariatPublic Sector

Microsoft has invested $1.5 billion in G42, an Abu Dhabi-based AI technology company, aiming to enhance AI adoption across Middle Eastern, Central Asian, and African regions. As part of the partnership, G42 will run its AI solutions on Microsoft Azure, while both organizations focus on delivering advanced AI solutions tailored to public sector clients and industries in underserved parts of these regions. The collaboration includes a $1 billion fund to create a skilled AI workforce and establish a secure framework for responsible AI implementation. This initiative leverages cloud technologies and aligns with the regulatory frameworks of the UAE and the US.

G42Tech & Comms

Microsoft, SAP, and Arvato Systems (a Bertelsmann company) collaborated to build a sovereign cloud platform operated by German personnel, hosted in Germany, advancing data protection, privacy, and compliance in public sector digital transformation. This platform, known as Delos Cloud, provides German government organizations and agencies control over data residency, advanced encryption, and administrative access, supporting compliance with EU data sovereignty requirements. The solution reinforces Microsoft's expansion across European digital infrastructure, boosting economic competitiveness, security, and trust in public sector modernization efforts.

German Public SectorPublic Sector

KMD, a leading Danish IT provider and a subsidiary of NEC Corporation, has migrated its KMD Opus core ERP system for public administration to SAP S/4HANA Cloud through the RISE with SAP program on Microsoft Azure. The migration aims to bring long-term stability, improved compliance, and access to advanced AI capabilities for thousands of Danish public sector employees. The new cloud-based platform offers automation in public sector administrative solutions including payroll, debtor, and finance management.The collaboration between SAP and Microsoft ensures secure, scalable infrastructure and paves the way for innovative AI-powered interfaces and tools.This transformation is designed to update legacy systems, improve user experience, and enable the innovation demanded by modern public administration.

KMDPublic Sector

The Kenyan government partnered with Microsoft, the Ministry of ICT, UNDP, and the Kenya School of Government to advance AI and cybersecurity skills in the public sector. This initiative responds to a dramatic rise in cyber threats (over 855 million incidents detected in a year) and the increasing digitization of public services like bill payment integration with M-Pesa. Microsoft's AI National Skilling Initiative and digital learning platforms, including Kenya Skills Hub and Smart Academy, are central to the effort. The Africa Centre of Competence was established to train over 300,000 civil servants in key digital disciplines, supporting the government’s goal to train 1 million Kenyans in AI and cybersecurity.Public-private partnerships are leveraged for instruction and upskilling, addressing both the acute cybersecurity threats and the demand for improved digital service delivery. The project has already enhanced digital literacy, increased technology skills for public employees, and strengthened national infrastructure resilience, contributing directly to Kenya's ambition of building a modern, digital society in alignment with the Digital Masterplan.

Public sectorPublic Sector