Public sector automation

Fort Bend Independent School District serves 78,500 students in 80 schools in Texas and partnered with Now IMS to improve student safety and emergency communications across the district.The solution lets students anonymously report bullying, suspicious activity, threats, and other dangers, while administrators and law enforcement get a back-end workflow to identify and respond to risks in real time.The article describes a Gemini Enterprise agent experience deployed for public-safety and collaboration workflows.

Fort Bend Independent School DistrictPublic Sector

Copilot for finance, powered by Microsoft 365, integrates AI into Excel, Word, and Teams to streamline decision making for finance executives.It automates routine financial data analysis, report summarization, communication, and supports complex workflows like acquisition due diligence.Copilot helps finance teams to accelerate data filtering, scenario analysis, document summarization, and presentation creation in real time.It allows finance leaders to focus on strategic initiatives by reducing manual workload and improving data accuracy and communication.

Husky TechnologiesFinance

Kokomo24/7 provides wrap-around health and safety platforms for schools and school districts.At Ninth Street Elementary in Los Angeles Unified School District, the company modernized visitor management, tardy tracking, and school-based telehealth to improve safety, attendance visibility, and student well-being using AWS-hosted services.

Los Angeles Unified School DistrictEducation

The UK Public Sector hosted an energetic, hands-on Agentic AI Hackathon focusing on intelligent automation and generative AI powered by Microsoft Copilot Studio, Power Platform, Dataverse, and Connectors & APIs.The event was designed to empower public sector teams to build, customize, and implement AI agents that proactively orchestrate tasks, reason across data, and interact across systems to transform public services delivery.The hackathon teams tackled real-world challenges in citizen services, frontline worker support, and streamlining internal operations across housing, healthcare, benefits, emergency services, HR, procurement, and IT support.

UK Public SectorPublic Sector

Microsoft has invested $1.5 billion in G42, an Abu Dhabi-based AI technology company, aiming to enhance AI adoption across Middle Eastern, Central Asian, and African regions. As part of the partnership, G42 will run its AI solutions on Microsoft Azure, while both organizations focus on delivering advanced AI solutions tailored to public sector clients and industries in underserved parts of these regions. The collaboration includes a $1 billion fund to create a skilled AI workforce and establish a secure framework for responsible AI implementation. This initiative leverages cloud technologies and aligns with the regulatory frameworks of the UAE and the US.

G42Tech & Comms

Microsoft, SAP, and Arvato Systems (a Bertelsmann company) collaborated to build a sovereign cloud platform operated by German personnel, hosted in Germany, advancing data protection, privacy, and compliance in public sector digital transformation. This platform, known as Delos Cloud, provides German government organizations and agencies control over data residency, advanced encryption, and administrative access, supporting compliance with EU data sovereignty requirements. The solution reinforces Microsoft's expansion across European digital infrastructure, boosting economic competitiveness, security, and trust in public sector modernization efforts.

German Public SectorPublic Sector

KMD, a leading Danish IT provider and a subsidiary of NEC Corporation, has migrated its KMD Opus core ERP system for public administration to SAP S/4HANA Cloud through the RISE with SAP program on Microsoft Azure. The migration aims to bring long-term stability, improved compliance, and access to advanced AI capabilities for thousands of Danish public sector employees. The new cloud-based platform offers automation in public sector administrative solutions including payroll, debtor, and finance management.The collaboration between SAP and Microsoft ensures secure, scalable infrastructure and paves the way for innovative AI-powered interfaces and tools.This transformation is designed to update legacy systems, improve user experience, and enable the innovation demanded by modern public administration.

KMDPublic Sector

The Kenyan government partnered with Microsoft, the Ministry of ICT, UNDP, and the Kenya School of Government to advance AI and cybersecurity skills in the public sector. This initiative responds to a dramatic rise in cyber threats (over 855 million incidents detected in a year) and the increasing digitization of public services like bill payment integration with M-Pesa. Microsoft's AI National Skilling Initiative and digital learning platforms, including Kenya Skills Hub and Smart Academy, are central to the effort. The Africa Centre of Competence was established to train over 300,000 civil servants in key digital disciplines, supporting the government’s goal to train 1 million Kenyans in AI and cybersecurity.Public-private partnerships are leveraged for instruction and upskilling, addressing both the acute cybersecurity threats and the demand for improved digital service delivery. The project has already enhanced digital literacy, increased technology skills for public employees, and strengthened national infrastructure resilience, contributing directly to Kenya's ambition of building a modern, digital society in alignment with the Digital Masterplan.

Public sectorPublic Sector

US government agencies adopted Microsoft Power Platform, including Power BI, Power Apps, Power Automate, and Power Virtual Agents, to modernize legacy workflows related to procurement, case management, and citizen engagement.Power Apps portals and custom workflows automate procurement, vendor registration, and contract approvals, significantly reducing manual paperwork and errors.Power Automate streamlines approval processes and routine administrative tasks, improving efficiency and accountability.Case management systems are now optimized with integrated dashboards (Power BI), custom applications (Power Apps), and data-driven insights, letting teams dynamically allocate resources and track cases more effectively.AI-driven chatbots using Power Virtual Agents provide 24/7 support to citizens, enhance satisfaction, and reduce call center workload.Mobile-friendly apps allow citizens to report issues, access government services, and provide feedback directly to agencies.The transformation has resulted in over 20% administrative cost savings in procurement and up to 50% faster case processing, with improved transparency and scalability.Government employees benefit from low-code development capabilities, democratizing solution creation and supporting rapid response to changing needs.

US government agenciesPublic Sector

The U.S. Federal Government faces mounting operational costs, legacy system complexity, and intensifying pressure to deliver on critical public missions with limited resources. By partnering with Microsoft using Azure and Microsoft 365, federal agencies embarked on extensive technology modernization to reduce costs, streamline operations, and bolster cybersecurity. Cloud-native platforms replaced aging IT infrastructure, while AI-powered tools and process automation automated essential but time-consuming administrative processes such as grant management, field reporting, and HR workflow. Unified technology environments broke down silos and eliminated costly system integrations. The workforce was upskilled for new digital tools, enabling faster, data-driven decisions and improved mission delivery. Reported results included a 29% reduction in task completion times, tangible cost savings, increased transparency, and improved public trust in government services.

U.S. Federal GovernmentPublic Sector

Nintex announced new capabilities with a pre-built Licensing and Permitting solution designed specifically for state and local government agencies to drive digital transformation and improve citizen experiences through automation.

City of DenverPublic Sector

The City of Kelowna, in partnership with RSM, implemented generative AI and automation strategies to enhance service delivery. This initiative, started by the Information Services department, laid the foundation for enterprise AI adoption in public sector operations. Key implementations addressed building permit processing, recreational services, and citizen information access. The project incorporated the development of a three-year IT and data governance strategy, integrating over 50 strategic initiatives. With the support of RSM, the city developed over 100 AI and automation-driven initiatives, tracked via strategic dashboards, and realized $1.4 million in potential annual savings.

City of KelownaPublic Sector

The Australian Government Department of Agriculture, Fisheries and Forestry (DAFF) has overhauled its digital export certification systems to make Australian agricultural exports more competitive globally. Facing complex regulatory and compliance requirements, DAFF needed to provide exporters with streamlined, secure, and flexible access to critical digital services. To address these needs, DAFF partnered with LAB3, leveraging Microsoft Azure cloud technologies and automation tools (including Terraform) to create Azure Platform One (APO), a cloud-first, automated provisioning environment. This platform enables DAFF teams to rapidly develop, test, and deploy digital export applications and migrate legacy systems securely and efficiently. The APO provides exporters with real-time quota management, improved application development speed, and enhanced service reliability. The program supports Australia’s target to grow agricultural exports to $100 billion by 2030.Migration to APO began in 2021, with legacy and new applications now running on highly secure, available Azure infrastructure, compliant with government requirements. The transformation empowers exporters through better traceability, seamless regulatory management, and future readiness, establishing a world-leading model for government digital services.

Australian GovernmentAgriculture

The Government of Canada implemented the Azure Guardrails Solution Accelerator to automate and simplify compliance auditing in its cloud environments.Developed by Microsoft FastTrack for Azure, this open-source solution helps federal departments continuously audit against mandatory operational security guardrails set by Treasury Board Secretariat mandates.The solution leverages Azure-native services such as Azure Key Vault, Azure Monitor, Log Analytics, and Azure Managed Grafana for centralized data collection, audit reporting, and compliance visualization.It complements Canada's Azure Landing Zone reference architecture and is piloted in Shared Services Canada for secure and centralized governance.Government agencies benefit from greatly reduced evidence gathering time for audits, improved compliance reporting, and increased efficiency meeting regulatory mandates.

Government of CanadaPublic Sector

The New South Wales (NSW) Government in Australia partnered with Microsoft and technology consultants including KPMG, Datacom, and Sentient Dynamics to accelerate digital transformation across 25 public sector agencies. The initiative targeted legacy system modernization, workflow automation, and improved data analytics. Solutions implemented included a modernized contracting and funding platform on Dynamics 365, a new workflow automation and reporting system for Dams Safety NSW using Power Platform and Dataverse, and an evidence/reporting tool for Local Land Services NSW embedded within Teams. These projects improved service delivery, operational efficiency, and data-driven decision making for nearly 400,000 users. Additionally, the partnership invested in increasing digital skills across the public workforce and supports SME and sovereign suppliers' participation in state digital initiatives. The projects featured collaboration with multiple agencies including Health, Transport, Public Safety, and Justice. Enhanced cybersecurity, data integrity, and privacy improvements were also core objectives. The program is a key element of the state's Beyond Digital strategy.

New South Wales GovernmentPublic Sector

Microsoft India hosted the Public Sector Digital Innovation Summit, bringing together leaders from major public sector undertakings (PSUs) and ministries to discuss digitization in governance. The Summit focused on leveraging cloud, AI, data analytics, and automation to modernize the Indian public sector and enhance citizen services. Representatives from organizations such as Bharat Earth Movers Limited, SPMICL, BBNL, RailTel Corporation, Hindustan Shipyard, and Dredging Corporation of India participated, exploring strategies for digital workforce empowerment and creation of large-scale digital platforms. Key themes included organizational resilience, business continuity, and upskilling via technology—reflecting lessons from the COVID-19 pandemic. Ongoing collaborations with state governments were highlighted to drive scale, innovation, and greater inclusion across the country. Microsoft provided technical and training support from its network in India, powering cloud services through local data centers. The event strengthened momentum for AI-driven modernization in governance.

Bharat Earth Movers Limited (BEML)Public Sector

A major U.S. Federal Government agency faced significant inefficiencies in handling Freedom of Information Act (FOIA) requests and records management due to manual, error-prone processes. Partnering with Colligo and NEOSTEK, an integrated Microsoft Gold Partner, the agency implemented an end-to-end digital solution using SharePoint and Outlook. Colligo's Email Manager seamlessly integrated with Outlook, automating email capture, metadata tagging, records classification, and retention scheduling directly into SharePoint. The migration removed bottlenecks in responding to FOIA requests, dramatically reduced required manpower, and improved compliance with federal records regulations (NARA, M-12-18 directives). The approach achieved total user adoption and has been recognized as a model for efficient, compliant records management within the federal sector.Previously, employees needed to manually find and manage files across systems, which was time-consuming—40+ employees spent hours per FOIA request. The new integrated workflow replaced inefficient manual search with a system that supports records lifecycle automation, compliance, and robust collaboration. The initiative saved over $4 million annually, enhanced internal collaboration, and ensured best-practice adherence to federal RIM maturity criteria.

U.S. Federal GovernmentPublic Sector

Danish municipalities sought to modernize and automate their financial management processes to improve efficiency and reliability. Fujitsu developed Prisme Economics, a solution designed to address the unique budget management, financial reporting, and departmental collaboration needs of public sector municipalities. Based on Dynamics 365, it automates tasks such as bookkeeping, payments, credit memos, invoicing, and reporting. Prisme integrates easily with other Microsoft tools and offers an intuitive, user-friendly interface. The system aims to free up municipal staff for more strategic work by automating repetitive manual financial tasks. The flexibility and future-proof design of the solution ensures municipalities maintain up-to-date security and functionality. Its deployment has shifted focus from basic processing to value-add activities, enabling better strategic outcomes for public organizations.

Danish municipalitiesPublic Sector

SML-IT, an IT service organization formed by the municipalities of Sotenäs, Munkedal, and Lysekil in Sweden, underwent a decade-long digital transformation to empower civil servants and improve municipal services through automation and innovation.Facing limited IT resources and support, SML-IT implemented Microsoft Cloud and low-code/no-code platforms to develop apps, automate processes, and centralize municipal data.Using Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse) and Dynamics 365 Customer Service within Azure, SML-IT built solutions such as an e-commerce procurement and invoicing system, automated order processing, and standardized municipal reporting.From 2018 onward, the Power Platform suite enabled SML-IT to increase flexibility, drive efficient workflows, and adopt a citizen developer approach, reducing manual workload and fostering innovation.Municipalities now leverage streamlined workflows, spend less time on paperwork, and access centralized, actionable data for community decision-making. The organization continues to evolve its digital infrastructure with Microsoft cloud services.

SML-ITPublic Sector

Sonae MC, Portugal's leading food retail company, embarked on a digital transformation journey to enhance HR processes and operational productivity. By leveraging Microsoft Power Automate and Power Platform, the Workplace Design and People Management & Development teams automated previously manual, error-prone workflows tailored for HR and medical response needs. The transition included digitizing the entire trainee interview scheduling process, which previously required extensive HR intervention, and automating the extraction and management of COVID-19 test results using AI Builder. This strategic shift was achieved without significant new investment, utilizing existing licensing and rapid deployment efforts. Not only did these solutions streamline operations, increase accuracy, and boost employee morale, but they also empowered end-users through citizen development and internal knowledge-sharing initiatives. The company received industry accolades for its candidate experience and HR technology innovation. Sonae MC continues to expand low-code and AI-driven solutions while cultivating an internal community for process improvement and digital growth.

Sonae MCRetail

IBM has developed a Public Sector Solution for Case Management built on Microsoft Dynamics 365 and the Microsoft Cloud.The solution enables public sector organizations to offer customer-centric, digital-first services that streamline citizen engagement and automate end-to-end business processes.Its architecture delivers power for system integration, mobile working, business intelligence, and customer self-service, addressing evolving digital transformation needs.This platform allows public sector organizations to respond to regulatory changes with minimal application updates, speeding up time-to-market for digital services.Deployment has enabled rapid digital onboarding, improved automation, and analytics-driven decision-making for participating public sector agencies.The solution is designed to enhance operational efficiency, offer easy integration with existing systems, and deliver improved outcomes for citizens.

The Florida Department of Agriculture and Consumer Services (FDACS) undertook a large-scale digital transformation to modernize operations and improve citizen-facing services. Prior to this, the agency struggled with outdated legacy systems, fragmented data, and paper-based processes, impacting service consistency and data accuracy. With Microsoft as technology enabler and HSO as implementation partner, FDACS implemented a phased, modular modernization initiative centered on Microsoft Dynamics 365 for case management, the Power Platform for workflow automation, and Azure for unified data and reporting. Thirteen new systems went live, replacing legacy tools and manual processes in multiple divisions. Citizens gained online access to permitting and case-tracking portals. Automation has improved operational efficiency and provided FDACS with greater real-time visibility into agency operations. The architecture is built on a scalable Azure cloud foundation and is continually expanding to support more divisions and services. This project now serves as a model for digital transformation in state government.

Florida Department of Agriculture and Consumer ServicesPublic Sector