Staff assistant

Coast Capital Savings, a member-owned Canadian credit union, built a staff-facing generative AI chatbot to help employees find answers buried in a large intranet more quickly.The solution began with lending-team questions and was later expanded to human resources content, with the goal of improving self-service information retrieval across the organization.

Coast Capital SavingsFinance

Deriv is an online trading and brokerage company that struggled to make internal knowledge easy to find across Slack, Google Drive, GitHub, internal wiki pages, and other repositories.The scattered information made onboarding training labor-intensive, slowed recruiting questionnaire review, and delayed marketing coordination across distributed teams.

DerivFinance

Orion Health is a New Zealand-based healthcare software company that supports public health systems globally and needed to improve access to internal knowledge spread across six silos.Employees had to search multiple sources for technical documentation, past support cases, and other records, which slowed case resolution and hurt SLA performance.The company built Oribot, an internal generative AI chatbot, to help staff retrieve accurate answers from more than 500,000 internal records quickly and securely.

Orion HealthHealthcare

KONE, a global leader in elevator and escalator solutions, uses AWS generative AI to speed up elevator and escalator maintenance.The company built a Technician Assistant to help field technicians resolve equipment issues more efficiently and improve service delivery.

KONEManufacturing

Kepler Group, a global digital marketing agency, implemented Amazon Q Business inside its Kepler Intelligence Platform to give employees secure AI access for internal workflows and client work.The solution connects to Amazon S3-centric data sources, supports chat history and file upload capabilities, and is secured with AWS Identity and Access Management and single sign-on.

Kepler GroupProfessional Services

Deutsche Telekom confronted significant challenges regarding employee access to critical knowledge across customer care, finance, HR, and legal departments. Legacy internal search systems were slow, scattered, and difficult to use, resulting in customer care agents putting callers on hold and internal teams spending extra minutes searching for policy or documentation information. To solve this, Deutsche Telekom partnered with Glean to develop 'AskT', an AI-powered employee concierge. AskT centralizes and secures company knowledge, enabling employees to instantly retrieve essential information without the risks associated with consumer AI tools. Customer care agents can now deliver faster, real-time support while HR and other business units benefit from simplified access to relevant content. AskT integrates more data sources monthly, growing smarter over time, and enforces strict access controls to maintain security and compliance. The platform has had a significant impact, reducing average search time from over two minutes to just 18 seconds, and enabling AI to summarize large sets of documents in seconds, driving efficiency and productivity across the business.

Deutsche TelekomTech & Comms

UNIQA Insurance Group, in collaboration with Zühlke, faced the challenge of ensuring employees had rapid access to vital business information to improve internal efficiency and support better decision-making.Zühlke developed an AI-powered chatbot leveraging Azure AI technologies and large language models, which enables employees to quickly retrieve crucial company data.The new AI chatbot reduced manual search time and improved internal communication across UNIQA.This case has been recognized with the Microsoft Visionary Award, highlighting leadership in practical insurance workflow automation.Zühlke is renowned for tackling complex challenges with a focus on innovation specifically tailored to client needs and diverse industry requirements.The joint initiative showcases how AI can transform information management in insurance, while also maintaining data security and compliance standards.The solution is a tangible example of applying advanced technology for measurable business improvement.The partnership between UNIQA and Zühlke emphasizes multidisciplinary collaboration and rigorous quality management.

Coca-Cola Beverages Vietnam partnered with Happiest Minds to deploy generative AI solutions leveraging Azure OpenAI Service, targeting transformation within HR and Sales operations.Before the project, HR policy information was dispersed across documents and business functions, hampering productivity and decision-making.Sales reps and asset managers faced complex, multi-system workflows to monitor cooler productivity and performance.Through a consultative discovery phase, Happiest Minds engaged with Coca-Cola's strategic team to understand detailed requirements.A conversational GenAI interface was developed, enabling employees and managers to intuitively access and interact with information using natural language.Two primary business needs were addressed: an HR assistant for policy/data exploration and a Cooler Productivity Monitoring System for national asset management.All interfaces leveraged Microsoft Azure OpenAI Service integrated with open-source components, simplifying access and streamlining critical workflows.The deployment led to improved operational efficiency through automation, reduced manual workload, greater employee satisfaction, and decision empowerment for staff.The project demonstrates rapid time-to-value, with implementation completed within weeks and strong collaboration between technical and business teams.Happiest Minds, a Microsoft AI Partner Council member, played a key role in tailored cloud-based AI solutions, ensuring alignment to Coca-Cola Beverages Vietnam's specific needs.This initiative forms part of a broader digital transformation and showcases tangible benefits from GenAI in manufacturing and beverage sectors.

Coca-ColaManufacturing

BNP Paribas, one of Europe's largest banks, has systematically advanced its use of AI, structuring its program around dedicated delivery tribes, an AI Factory, and a center of expertise to maximize business value. Initially focused on machine learning for scoring models and document processing, the bank is now rolling out generative AI solutions, notably Microsoft Copilot, for greater productivity in both internal and customer-facing operations. The 'Gary' system assists employees with procedural knowledge and is adopted by 90% of the workforce, though scaling remains challenged by inconsistent data sources. The 'Genius Bar' MVP aims to revamp customer service, replacing legacy chatbots with generative AI and targeting over a million interactions within two years. Copilot trials faced mixed adoption, leading to targeted training initiatives. The bank measures AI's success across employee engagement, efficiency, and customer satisfaction—showcasing a real-world, iterative approach to AI transformation in finance.

BNP ParibasFinance

Telstra, one of Australia's leading telecom providers, implemented the Ask Telstra solution powered by Microsoft Azure OpenAI services. The solution helps customer service agents quickly retrieve, process, and summarize customer data and recent history in real-time, improving both the speed and quality of customer interactions. By integrating generative AI summaries and product knowledge, Telstra's agents have immediate access to actionable insights during calls, reducing onboarding time for new agents and boosting their effectiveness. This rollout is part of a broader industry trend where real-world companies leverage advanced AI platforms for measurable business benefits. In other examples, Motel Rocks used AI to deflect tickets and improve satisfaction, and ClickUp improved support efficiency via generative copilots, but only Telstra’s deployment utilizes Microsoft Azure OpenAI in a production capacity with measurable outcomes described. The article includes concrete KPIs such as reduction in call follow-ups and increased agent effectiveness, demonstrating the value and depth of this AI-driven transformation.

TelstraTech & Comms

Vitech is a global provider of cloud-centered benefit and investment administration software.The company’s product documentation was scattered across Confluence and SharePoint, creating low productivity and inconsistent access to a unified source of truth.Vitech built VitechIQ, an internal AI-powered chatbot for employees to access documentation more efficiently.The chatbot uses Amazon Bedrock, Amazon Bedrock Knowledge Bases, Amazon Titan Embeddings, Amazon Aurora PostgreSQL with pgvector, Amazon S3, Amazon EC2, Elastic Load Balancing, CloudWatch, and LangChain.The solution provides source attribution and private connectivity through Bedrock VPC endpoints.

VitechTech & Comms