Student support

EdTech innovator Ativion uses Amazon Nova Foundation Models on Amazon Bedrock to create digital tools that help administrators, teachers, and parents in supporting and protecting students.StudentKeeper's ARIA AI assistant uses Amazon Nova Pro for conversational and structured teacher-student support, and Amazon Nova Lite for faster operational tasks like attention and engagement scoring.The solution also automates teacher note generation and administrative workflows and uses Amazon Bedrock Guardrails for responsible responses and student-data safeguards.

AtivionEducation

OpenCampus is an education technology company providing an open source, no-code, AI-native SaaS platform for universities across Europe.The company needed a scalable, GDPR-compliant cloud foundation that could handle semester demand spikes and support easier onboarding without requiring deep cloud infrastructure expertise.OpenCampus adopted AWS infrastructure and Amazon Bedrock to add generative AI capabilities while letting universities choose compliant foundation models through parameterized AI calls.The platform also automates infrastructure setup for new customers and supports demo environments and campus management workflows through its no-code system.

OpenCampusEducation

Arizona State University (ASU) uses Google Cloud to support student learning and outreach.ASU Prep’s Archie chatbot uses Gemini to help middle and high school students solve math problems in real time by identifying errors, providing hints, and explaining problems.ASU EdPlus built an AI-powered platform that ingests enrollment and student success center audio, transcribes it, extracts insights, and combines it with web behavior data to predict enrollment likelihood.

Arizona State UniversityEducation

Barton Peveril Sixth Form College, a UK sixth-form college serving more than 5,000 students, moved its infrastructure to Google Cloud to create a secure cloud foundation for digital services and AI.The college developed bespoke AI agents hosted on Google Cloud, using Vertex AI and the Gemini API to support student queries and operational workflows across Google Workspace services.

Barton Peveril Sixth Form CollegeEducation

Piedmont Healthcare, a leading health system in Georgia, faced challenges due to rapid organizational expansion that required consolidation of information systems including the Epic electronic medical record (EMR) to standardize patient care workflows, documentation, and coding across multiple hospitals and clinics.

Piedmont HealthcareHealthcare

Nigeria’s Federal Civil Service has launched initiatives to modernize government service delivery and workforce readiness using AI, underpinned by Microsoft technologies. Their Service-Wise GPT pilot automates routine queries and document handling, reducing time spent by staff by 2-3 hours per day for 73% of users. In parallel, the government’s National Artificial Intelligence Strategy (NAIS) and Data Protection Act provide ethical and operational guardrails for responsible AI adoption.Automation is further supported by the Microsoft AI Skilling Initiative, set to train one million Nigerians in AI competencies over two years, paired with focused bootcamps for practical, role-based learning relevant to public sector needs. Ethical and legal compliance (under NAIS/NDPA/GAID) is built in, requiring DPIAs, human-in-the-loop safeguards and local data hosting.Through AI-powered chatbots and document intelligence—tailored for local languages and regulatory requirements—public servants gain productivity, while agency compliance with data protection increases trust. Automation extends across government, health, agriculture, and education, with ongoing strategic investment in infrastructure and local cloud hosting.

Nigerian Federal Civil ServicePublic Sector

ComputerTalk leverages Azure AI and Microsoft 365 to modernize education contact center operations, focusing on improved student support. As demand rises and staff resources are strained, repetitive student inquiries are automated with AI-driven chatbots, virtual agents, and intelligent call routing. The technology provides personalized support around the clock, including natural language routing and multilingual handling, reducing operational bottlenecks and staff burnout.Speech and interaction analytics tools analyze all interactions, while real-time sentiment analysis assists agents under pressure by suggesting real-time coaching or supervisor intervention. The system integrates knowledge management solutions powered by AI to surface relevant answers instantly, improving training and workflow efficiency.By integrating Microsoft 365 and Azure AI, ComputerTalk’s platform allows efficient call deflection, prioritization based on urgency or language, and comprehensive cross-channel support (chat, voice, email, SMS). The solution is already in use at universities and colleges across North America, driving higher student satisfaction, better team motivation, and reduced costs.

Miami Dade College (MDC) in the US has undergone a strategic transformation by deploying Microsoft 365 Copilot and Copilot Studio to drive educational automation and personalized learning. MDC implemented Copilot licenses for the President’s cabinet, educators, and over 400 frontline staff, leveraging Copilot to automate tasks, provide AI-powered student study support, enable always-on tutoring, and facilitate faculty efficiency. Using Microsoft Copilot Studio, MDC developed AI-powered assistants for deeper student engagement and tailored learning experiences. The results included significant improvements in student pass rates, reductions in dropout rates, and substantial faculty/staff time savings. Faculty and students highlighted improved engagement, faster completion of routine tasks, and enhanced productivity across academic and administrative functions. MDC plans to expand Copilot adoption across campus, positioning AI at the center of the college’s approach to future-ready education.The project also included community-building through Microsoft Teams, training, and sharing best practices, enabling sustainable, large-scale transformation.

Miami Dade CollegeEducation

Barclays, one of the world's leading banks, embarked on a large-scale digital transformation to enhance employee productivity and experience. The bank integrated Microsoft 365 Copilot into its productivity tools, providing a single, unified AI agent interface for over 100,000 global employees.This initiative enables employees to manage a wide range of self-service tasks, from booking business travel to accessing HR-related resources, using AI-driven solutions.Personalized semantic content search and an agentic dashboard, powered by Microsoft Viva, improve information discovery and support key employee moments, such as leave management and workplace booking.The rollout follows a successful pilot with 15,000 staff and builds upon Barclays’ previous adoption of Microsoft Teams for collaboration and Viva Engage for employee community engagement.Through the implementation, Barclays empowers its workforce to access critical information more efficiently, reduces time spent on routine processes, and enhances the intuitive nature of everyday work.This close collaboration with Microsoft highlights Barclays’ commitment to innovation and operating at the cutting edge of workplace technology.The project illustrates practical use of generative AI and agentic interfaces at enterprise scale within financial services.Microsoft 365 Copilot is set as the primary UI for AI-driven colleague assistance at Barclays, centralizing access to information and self-service.

BarclaysFinance

Researchers at the University of Wollongong developed and trialed SmartTest, a custom chatbot platform built with Microsoft Azure OpenAI technologies, to provide instant, formative feedback in criminal law classes. The chatbot, using Socratic dialogue and model answers, allowed students to practice answering legal questions and receive guidance on their learning gaps. Multiple cycles of real-world use revealed that while students appreciated the immediate feedback and conversational experience, significant error rates were observed, especially on complex scenario tasks. These reliability issues required rigorous manual oversight by educators. Student surveys confirmed a strong preference for access to immediate AI feedback, but also highlighted ongoing trust and quality concerns. The project underlines the labor-intensive nature of responsible AI deployment in education and the necessity of robust human supervision.

University of WollongongEducation