S.P. Madrid uses Alibaba Cloud Elastic Desktop Service and voice AI to virtualize agent training, cutting training time by 80%
S.P. Madrid is a BPO company operating across the Philippines and Singapore with rapid workforce growth.The company used Alibaba Cloud Elastic Desktop Service on a hybrid architecture, along with its proprietary Assessmate AI and speech technologies, to virtualize training and onboarding while maintaining security, compliance, and service quality.