Fujitsu powers 6 source-linked AI deployments documented in AIUseCaseHub, across 4 industries and 5 countries. Documented deployments include AI agents.
Get email alerts
New partner deployments for Fujitsu, straight to your inbox. No account needed.
Use Cases
6
Industries
4
Countries
5
Agent Cases
2
Hyperscaler mix
Filter Fujitsu's implementations by cloud provider evidence.
How Fujitsu builds AIBuild, Buy & Compose — what they mean
Fujitsu and Microsoft partnered to run a pilot program with Japan Airlines Co., Ltd. (JAL) for the "JAL-AI Report," an app powered by generative AI designed for cabin crew.The trial demonstrated that this AI solution simplifies the report creation process and lessens the workload compared to current applications.The app leverages generative AI to assist cabin crew in creating reports about onboard incidents by simply entering keywords and selecting a few checkboxes.It works offline, on-device, edge, and on-premises to ensure usability during flights.Fujitsu collaborated with Headwaters Co., Ltd. to develop this app using Microsoft's Phi, a small language model optimized for offline use, fine-tuned on JAL's past reports.The field trial showed a significant reduction in report creation time and correction needs.
A leading US-headquartered Industrial Automation Manufacturer operating globally undertook a significant digital transformation initiative to modernize its enterprise operating model and optimize resource utilization. With a workforce of 27,000 and critical SAP and non-SAP applications, the company sought improved reliability, performance, and proactive monitoring of systems. Fujitsu was engaged to deliver Intelligent Application Managed Services, bringing in automation, data-driven insights, and capacity planning to support the company's transformation goals. The solution included performance data analysis, capacity planning, proactive monitoring, and backup strategies, aiming to reduce costs and minimize incidents. Results included substantial reduction in system-generated tickets, improved compliance, no major incidents, improved staffing, and multiple service improvement plans.Fujitsu collected detailed performance data and conducted capacity planning analyses to support the client's transformation. Application-level monitoring was implemented for proactive fault diagnosis, alongside strict backup and storage strategies aligning with existing policies. Continued process automation resulted in reduced costs and enhanced operational performance. The partnership spanned the support of both SAP and non-SAP applications across multiple lines of service and led to significant operational improvements.
United Allergy Services, a US-based healthcare provider, sought to enhance operational efficiency and patient safety in its clinics.The challenge involved automating inventory management and reducing administrative work to allow clinical staff to focus on patient care.By implementing GLOVIA OM with Microsoft technologies—including Azure and AI-driven automation—the company established granular inventory tracking (down to lot number) and automated reorder workflows.This solution increased the speed and responsiveness to product recalls, improved inventory accuracy, and reduced manual resource burdens.The platform’s automation allowed clinical staff to dedicate more time to delivering quality care rather than administrative inventory tasks.Overall, the innovation supported the company’s mission to improve lives through better allergy management by ensuring clinics always had required supplies and could react rapidly to safety demands.
Centrica plc, a leading energy and utilities company, has significantly enhanced the efficiency of its IT service desk by implementing Buddy, an AI-powered virtual assistant developed in partnership with Fujitsu. Built on Microsoft Azure AI technologies, Buddy automates the resolution of common IT issues in under three minutes, compared to the prior average of 15 minutes. This allows contact center and field staff to stay productive and focused on customer service. Over the course of a year, Buddy was used more than 100,000 times and consistently received highly positive user feedback. The solution, integrated with Alluvio Aternity, resolves over 10,000 incidents each month and returns an estimated 200 person-days of productivity to the organization. The automation project has yielded substantial monthly cost savings and improved operational transparency. Centrica continues to explore new use cases for Buddy, including remote device provisioning and streamlined parts requests, while leveraging the strong partnership with Fujitsu to drive further digital transformation.
Danish municipalities sought to modernize and automate their financial management processes to improve efficiency and reliability. Fujitsu developed Prisme Economics, a solution designed to address the unique budget management, financial reporting, and departmental collaboration needs of public sector municipalities. Based on Dynamics 365, it automates tasks such as bookkeeping, payments, credit memos, invoicing, and reporting. Prisme integrates easily with other Microsoft tools and offers an intuitive, user-friendly interface. The system aims to free up municipal staff for more strategic work by automating repetitive manual financial tasks. The flexibility and future-proof design of the solution ensures municipalities maintain up-to-date security and functionality. Its deployment has shifted focus from basic processing to value-add activities, enabling better strategic outcomes for public organizations.
HMD Global, a smartphone manufacturing company, faced the challenge of scaling production and business operations rapidly while controlling IT and staffing costs.The company upgraded from an existing SAP environment to RISE with SAP on Microsoft Azure, engaging Fujitsu for strategic cloud consulting and implementation support.This adaptive platform provided system-to-system integration with suppliers and industry partners and supported automation of key business processes, enabling HMD Global to ramp up production capacity quickly.The RISE with SAP solution, running on Azure, enabled the manufacturer to continuously improve efficiency, maintain staff and cost levels, and embed sustainability into core operations.The result is improved emission and waste management, faster decision-making, and a higher pace of business innovation, securing HMD Global's growth trajectory and regulatory compliance.