Solution partner
Genesys powers 2 source-linked AI deployments documented in AIUseCaseHub, across 2 industries and 2 countries.
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Hyperscaler mix
Filter Genesys's implementations by cloud provider evidence.
Reported outcomes
1 case reports measurable results
−70%
Time & speed
median · 1 metric
Medians of results published in Genesys cases, normalized for comparability. See all benchmarks →
Evidence persistence
1 of 1 judgeable case is still publicly referenced · 1 show the organization expanding AI use.
Durability of public evidence, not whether systems remain in production. How this is measured →
The Missouri Department of Social Services used Google Cloud virtual agents to improve access to public assistance services and automate mandatory SNAP interview scheduling.The solution reduced long wait times and manual scheduling work across roughly 125 local resource centers, while allowing residents to reschedule or cancel appointments and ask common application questions.
Commerzbank, through Commerz Direktservice, implemented a customer-service chatbot to provide fast, consistent support across app and web channels.The solution was designed to handle more than 100 FAQs, identify leads and prospects, and transfer complex cases to human agents with enriched context.