KPMG
AI Implementations & Use Cases
Hyperscaler mix
Filter KPMG's implementations by Microsoft, AWS, or GCP provider evidence.
How KPMG builds AI
Build / Buy / Compose across this partner's documented cases
9 of 13 cases classified (69%) · Compare all use-case types
Reported outcomes
4 cases report measurable results
−65%
Time & speed
median · 3 metrics
−64%
Automation & deflection
median · 2 metrics
+51.5%
Revenue & growth
median · 2 metrics
Medians of results published in KPMG cases, normalized for comparability. See all benchmarks →
Evidence persistence
10 of 10 judgeable cases are still publicly referenced · 9 show the organization expanding AI use.
Durability of public evidence, not whether systems remain in production. How this is measured →
All Use Cases (13)
Workday integrates digital agents to revolutionize workforce management
Workday has announced the launch of its Agent Partner Network and Agent Gateway, a global ecosystem that enables AI agents from leading technology companies, including Microsoft, Accenture, AWS, Deloitte, and PwC, to seamlessly integrate into its Agent System of Record (ASOR).This integration allows organizations to manage a blend of human and AI agents on a unified platform, streamlining operations in HR, finance, and payroll.The ASOR provides granular control over agent roles, data access, and actions, ensuring accountability and alignment with business objectives.Workday’s Agent Gateway leverages shared protocols to promote collaboration and automation across partner solutions.Agents available via Marketplace include recruitment, financial audit, payroll, and talent mobility capabilities.The platform facilitates secure onboarding and management of partner AI solutions for improved workforce agility and transparency.Partners can easily connect their agents, triggering real-time support and workflow automations for Workday customers.Examples include automating interview scheduling and employee onboarding, demonstrating practical, cross-system operational improvements.End-to-end architecture outlines how Agent Gateway leverages protocols for seamless multi-agent communication.The initiative responds to changing workforce dynamics, where humans and digital agents increasingly collaborate.Industry leaders view the ASOR as foundational for ethically managing the hybrid digital workforce, ensuring measurable outcomes, compliance, and cross-platform innovation.
Nestlé boosts M&A efficiency using Dynamics 365
Nestlé partnered with Microsoft and KPMG to leverage Dynamics 365 for Finance and Supply Chain Management. This implementation enabled the company's smooth transition in M&A activi...
MicrosoftGlobal Enterprises Accelerate Productivity and Efficiency with AI Agents
This article explores how a range of leading companies are deploying Microsoft AI technologies—especially agentic AI and Copilot Studio—to drive transformation across industries. A...
Swinburne University of Technology accelerates data-driven transformation in education
Swinburne University of Technology, a leading Australian university, undertook a comprehensive data modernization initiative to enhance data-driven decision-making and operational efficiency. Historically reliant on Tableau and Amazon Redshift, the university faced challenges with outdated dashboards and low user engagement in data platforms. In 2024, Swinburne migrated its core data reports and dashboards to Microsoft Power BI and adopted Microsoft Fabric for improved data management. The transition resulted in more intuitive and user-friendly reporting, leading to increased engagement amongst staff and faculty.Simultaneously, Swinburne partnered with Agile Insights and KPMG to develop AI-powered solutions including a generative AI project that analyzes large volumes of student survey feedback using Copilot and visualizes results in Power BI. The university also created a Microsoft Teams-based chatbot to streamline IT support for staff, reducing friction in ticketing and requests.As part of its AI innovation roadmap, Swinburne implemented machine learning models to detect at-risk students early based on behavioral and enrollment data, enabling proactive intervention. The institution continues to build fully integrated data and AI platforms on the Azure cloud, further applying AI to personalize student journeys and support educational excellence.Strong collaboration with Microsoft supported the rapid migration and modernization, delivering a more modern and accessible data ecosystem. Initial feedback from academic and professional stakeholders has been overwhelmingly positive, with evidence of increased engagement and faster reporting cycles.The use of advanced analytics and AI sets the stage for Swinburne to continue personalizing education delivery and improving student outcomes. The university’s vision involves eventually curating tailored educational content, leveraging AI for recommendations much like streaming services personalize content for users.
ERGO Insurance revolutionizes customer engagement with AI-powered virtual agent
ERGO Insurance implemented an AI-powered virtual agent, leveraging EBO's Conversational AI and Microsoft Azure, to transform its customer service operations.The insurer faced high call volumes, long wait times, and a need to maintain compliance while delivering personalized customer experiences.By deploying a 24/7 virtual agent, ERGO achieved impressive automation of customer interactions, including sentiment analysis and context awareness.The AI virtual agent now provides scalable, efficient, and natural conversation-based engagement for ERGO's customers.Through this solution, ERGO has significantly improved customer satisfaction, reduced operational costs, and maintained a human touch in automated services.EBO and KPMG were named partners in the deployment.
Vodafone accelerates productivity and compliance with GenAI for 68,000 employees
Vodafone is deploying Microsoft 365 Copilot to its global workforce to transform productivity and automate documentation across legal, compliance, and customer service operations. ...
Microsoft Streamlines Global Customer Support Operations
Microsoft launched Dynamics 365 Contact Center, a global Contact Center as a Service (CCaaS) solution designed to scale for enterprises worldwide. The platform integrates advanced generative AI, Copilot automation, and intelligent routing to streamline customer support across digital and voice channels. Unlike previous solutions, it is CRM-agnostic, supporting not only Dynamics 365 but also Salesforce and custom CRMs, enabling broader adoption. Automation from Nuance AI and Copilot Studio enables self-service and IVR, while agents receive AI-powered tools such as sentiment analysis, live translation, real-time conversation summaries, transcription, email drafting, and contextual assistance. Analytics dashboards empower leaders to optimize KPIs and workforce productivity. With prebuilt integrations and 17 major global system integrators ready at launch, Microsoft’s internal Customer Service and Support organization used the platform to achieve notable efficiency and service gains.The platform is immediately available globally, supporting over 240 countries and 30 languages.
KPMG empowers employees and clients with large-scale GenAI workforce transformation
KPMG embarked on an ambitious workforce transformation by deploying Microsoft Copilot for Microsoft 365 and Azure OpenAI solutions to augment both internal operations and those of ...
Supply Chain Leaders Improve Logistics Agility and Automation
The Microsoft Supply Chain Platform offers an open, composable solution that enables organizations to harmonize disparate supply chain data and unlock new insights. By integrating Azure, Dynamics 365, Microsoft Teams, Power Platform, Dataverse, and Supply Chain Center, customers gain enhanced supply chain visibility and real-time collaboration. The platform supports native integration with existing ERP and legacy solutions, with automation capabilities for order fulfillment, predictive analytics for supply constraints, and AI-powered workflows. Early adopters such as C.H. Robinson, FedEx, FourKites, and Overhaul are leveraging these capabilities. Global consulting partners like Accenture, Avanade, EY, KPMG, PwC, and TCS facilitate implementations and domain expertise. The system's modularity enables organizations to extend ecosystem solutions, anticipate disruptions, and reduce manual effort, driving both agility and sustainability.
MicrosoftDaimler Trucks, iFit, and Kraft Heinz Boost Supply Chain Agility and Sustainability
The Microsoft Supply Chain Platform enables organizations like Daimler Trucks North America, iFit, and Kraft Heinz to tackle complex supply chain challenges by integrating fragmented supply chain data across legacy systems. The platform leverages a composable approach, combining Azure, Dynamics 365 Supply Chain Management, Microsoft Teams, Power Platform, and Dataverse to improve visibility and orchestrate actions across all supply chain touchpoints.Partners including Accenture, Avanade, EY, KPMG, PwC, and TCS contributed industry expertise and solution integration.The adoption of the Microsoft Supply Chain Center, a command center that harmonizes multi-system data, facilitates AI-powered demand insights and intelligent fulfillment automation, supporting proactive, data-driven decision making.Real-world implementations delivered end-to-end visibility, risk mitigation, sustainable supplier selection, and optimized inventory allocation, supported by advanced Azure AI models.Customers reported improved transportation cost optimization, real-time supply chain collaboration, and operational efficiencies that foster high agility and sustainability.Microsoft's solution is extensible, enabling connections with external partners for order and logistics modules, and leverages Teams for real-time supplier engagement.
MicrosoftNSW Government modernizes public sector operations and services
The New South Wales (NSW) Government in Australia partnered with Microsoft and technology consultants including KPMG, Datacom, and Sentient Dynamics to accelerate digital transformation across 25 public sector agencies. The initiative targeted legacy system modernization, workflow automation, and improved data analytics. Solutions implemented included a modernized contracting and funding platform on Dynamics 365, a new workflow automation and reporting system for Dams Safety NSW using Power Platform and Dataverse, and an evidence/reporting tool for Local Land Services NSW embedded within Teams. These projects improved service delivery, operational efficiency, and data-driven decision making for nearly 400,000 users. Additionally, the partnership invested in increasing digital skills across the public workforce and supports SME and sovereign suppliers' participation in state digital initiatives. The projects featured collaboration with multiple agencies including Health, Transport, Public Safety, and Justice. Enhanced cybersecurity, data integrity, and privacy improvements were also core objectives. The program is a key element of the state's Beyond Digital strategy.
GCPHSBC deploys Dialogflow to reduce policy-expert call burden
HSBC, a global banking organization, built ORRA as an intranet-accessible FAQ and document-search chatbot to answer internal policy questions for risk management colleagues across its global operations.The solution was designed to reduce the time employees spent on manually intensive policy queries, improve the consistency and quality of responses, and provide analytics on the type, frequency, and source of questions for operational resilience and policy improvement.
MicrosoftKPMG revolutionizes professional services using Azure and AI
KPMG collaborates with Microsoft to implement advanced technologies like Azure and AI for professional service transformation. By building a global cloud-based platform, KPMG moder...