Rentokil partnered with Telana to build On The Go, a Gemini-powered assistant for field technicians that gives hands-free, real-time access to customer and site history through internal APIs.The solution uses Gemini Live for bidirectional audio streaming, Firebase for frontend services, Gemini Enterprise Agent Platform with an ADK agent, and regional Cloud Run for low-latency scaling.The pilot in Buffalo was developed in about six months and focused on reducing manual research before site visits, improving technician preparedness, and capturing rapid field feedback.
Westminster City Council in the UK partnered with Telana and Google Cloud to modernize its dumped waste and street cleaning reporting system named Report It.The solution leverages Google Cloud AI technologies including Vertex AI, Vision API, BigQuery, and Cloud Storage to provide image processing, report categorization, data analytics, and model lifecycle management.Report It improved cross-team collaboration and digitalized a popular resident service, enabling residents to submit reports online with higher accuracy and faster filing times.The AI-powered Report It system has become a key initiative to improve resident engagement and operational efficiency, paving the way for expanded generative AI use cases across city services.