Normalized claim
Visual agents created: 150,000 count increase
D-ID has created of 150,000 visual agents for its customers since the company launched in 2017
MicrosoftEvidence: Medium50/100
How D-ID is using Microsoft Azure to power the future of digital avatars
Use case typeDigital twin experienceUpdated May 23, 2025
D-ID is using Microsoft Azure AI Services to scale its digital avatars globally. The company, which turns text, images, video and voice into interactive avatars for customers across a variety of industries, chose to migrate its solution to Microsoft Azure to ensure strong security, scalability and integration. D-ID uses Microsoft solutions across every stage of its workflow, including Azure AI Services Speech-to-Text, Azure OpenAI Service and Azure Kubernetes Service, and offers the service through the Azure Marketplace. D-ID has created 150,000 visual agents for customers since 2017, which translates into 1,800,000 messages sent and 340,000 minutes spent interacting with people.
- Organization
- D-ID
- Industry
- Tech & Comms
- Location
- Israel
- Published
- May 2025
Reported outcomes
1,800,000 count
messages sentOther quantified impact
150,000 countvisual agents created340,000 minutesminutes spent interacting
Strategic outcomes
New product / capabilityLaunched an interactive domestic violence support chatbotCustomer experience & trustEnabled more human, engaging interface for customersScale & capacityScaled digital avatars globally
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Messages sent: 1,800,000 count increase
which translates into 1,800,000 messages sent
Normalized claim
Minutes spent interacting: 340,000 minutes increase
and 340,000 minutes spent interacting with people
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- D-ID, PepsiCo
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- Technology Record
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 3
- 1Digital twin experience
- 2Customer service automation
- 3Conversational assistants
- Scale secure, human-like digital avatars globally across many industries.
- Improve security, scalability and integration for a multimodal avatar platform.
- Migrated the avatar platform to Microsoft Azure.
- Uses Azure AI Services Speech-to-Text and Azure OpenAI Service to generate answers.
- Runs avatars in real time on Azure Kubernetes Service.
- Makes the service available through the Azure Marketplace API.
- Created 150,000 visual agents.
- Enabled 1,800,000 messages sent.
- Supported 340,000 minutes of interaction with people.
- Launched Sophia, an interactive chatbot to assist victims of domestic violence with multilingual support, guidance and emotional assistance.
Architecture
D-ID migrated its avatar platform to Microsoft Azure. The workflow uses Azure AI Services Speech-to-Text for voice input, Azure OpenAI Service to generate answers, and Azure Kubernetes Service to power avatars in real time. The service is exposed through the Azure Marketplace API.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Independent source available
- Quantified outcome available
- Technical implementation details available
Type: News ArticlePublished: May 23, 2025Publisher: Technology RecordEvidence: SecondaryConfidence: Medium
AI-generated summary. Verify important details with the linked sources before relying on this case.
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