What challenges did Sarah face before AI implementation?

Employees need a single conversational interface to retrieve near real-time data and take actions across multiple enterprise applications without switching systems.

Source

Evidence: Low25/100

Automate actions across enterprise applications using Amazon Q Business plugins

Use case typeWorkflow automationUpdated Dec 10, 2024

Amazon Q Business plugins enable employees to use a single conversational interface to retrieve near real-time data and take actions across enterprise applications without switching systems. The article demonstrates built-in plugins for Salesforce and ServiceNow plus a custom HR Time Off plugin, with Amazon S3 used to index IT documentation and Amazon Secrets Manager for OAuth-based integrations.

Organization: Sarah
Industry: Other
Location: United States
Published: December 2024

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Sarah
Provider: AWS
Maturity: Unknown
Linked source: AWS Machine Learning Blog

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 3 of 3

1Workflow automation
2Employee productivity
3HR support automation

Configure built-in plugins for Salesforce and ServiceNow and create a custom HR Time Off plugin; use Amazon S3 to index IT documentation; authenticate users and let Amazon Q route natural-language requests to the appropriate APIs for retrieval and action.

Technologies

Amazon Q Business Amazon S3 Amazon Secrets Manager Salesforce ServiceNow

The workflow eliminates application switching, speeds up incident/ticket handling and HR time-off operations, and improves employee productivity and user experience.

Architecture

Amazon Q Business integrates with enterprise applications through built-in plugins and custom plugins. Built-in plugins are configured for apps such as Salesforce and ServiceNow, while a custom HR Time Off plugin uses OpenAPI schema definitions, OAuth authentication, Amazon Secrets Manager secrets, and custom API endpoints. An Amazon S3 connector indexes IT documentation so users can search content and trigger actions from a single chat interface.

Sources & evidence1

Evidence: Low25/100Evidence strength