One Medical Enhances Patient-Centered Care Leveraging AWS AI and ML Services

One Medical is a US-based membership primary care company focused on delivering high-quality, human-centered healthcare through a purpose-built technology platform. The challenge was to reduce administrative burden on healthcare providers to improve patient care experience and provider satisfaction amidst physician burnout due to systemic inefficiencies and administrative overload. One Medical developed its proprietary Electronic Health Record (EHR) system called 1Life, hosted on AWS and built with Amazon Bedrock and Amazon SageMaker machine learning services to automate workflows including document processing and patient record summarization. The solution offers a seamless clinical experience allowing providers to see all patient details and actions from one screen and supports secure in-person and virtual care interactions. Impact includes clinicians spending more time with patients, improved operational efficiency, scalable infrastructure supporting expansion, and ongoing exploration of generative AI for telehealth communication enhancements.